Reception Agent
ACCOR
Ras Al Khaimah, UAE
منذ 6 يوم
source : Drjobs.ae

Guest ServiceAgent

Contributes toguests' permanent satisfaction by providing high qualityservices throughout their stay

What is in it foryou :

  • Employee benefitcard offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within yourproperty and across the world!
  • Ability to makea difference through our Corporate Social Responsibilityactivities, like Planet 21
  • What you will bedoing :

  • Welcomes guestsas soon as they arrive with great care and attention
  • Helps encourage customer loyalty by building friendly,personalised relationships
  • Ensures thatadministrative procedures do not take precedence over guestrelations
  • Anticipates guests' needsand takes them into consideration
  • Handles anyguest complaints and / or remarks; provides a response as soon aspossible, respecting an impeccable attitude which conveys the imageof the brand and hotel
  • ProfessionalTechniques / Production

  • Completes all tasks linked to theguest's arrival and departure in compliance with internalprocedures
  • Informs guests about any particularconditions or formalities during the stay, and about the servicesoffered by the hotel
  • Handles all incoming andinternal phone calls
  • Passes information on asnecessary to other departments (floor staff, technical etc) and toother members of the front-desk team
  • Ensuresthat all the documents, products and provisions needed for thedepartment and / or guests are available and up-to-date
  • Assists reservations department in receiving, entry andconfirmation of reservations.
  • Hygiene / Personal safety / Environment

  • Ensureproper care of all equipment and furniture such as computer,calculators, general office equipment assigned to you and toassociates reporting to you
  • Be well familiarwith hotel’s policies and procedures; well acquaintedwith the physical layout of the Hotel and should acquire a soundknowledge in hotel’s emergency procedures in regard tofire, medical, bomb threats, blackout and evacuation
  • Wear appropriate business attire (as per Hotel policy)and ensure a proper appearance so as to represent the hotel in thebest way
  • The intent ofthis position description is to provide a representative summary ofthe major duties and responsibilities performed by Heartistsholding this job title.
  • Additional to the above-mentionedrequirements a Heartist will at times be expected to perform tasksand duties outside of his / her scope of work as necessitated by workdemand.

    Yourexperience and skills include :

  • Excellent interpersonal and communicationskills
  • Ability to prioritize work in anenvironment with multiple interests
  • Ability tohandle complex and confidential information withdiscretion
  • Competency using a variety ofcomputer software
  • Your team and workingenvironment :

    Supportive to your team andcreate an open environment where ideas are welcomed and Trust isinstilled.

    Our commitment toDiversity & Inclusion :

    We are aninclusive company and our ambition is to attract, recruit andpromote diverse talent.

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