Systems Analyst - IT Applications
Borouge
UAE, Abu Dhabi,Abu Dhabi
منذ 4 يوم
source : Drjobs.ae

Job Role : Systems Analyst - ITApplications

Job Description

System Analyst -TIBCO

  • Perform complex 2nd lineapplication support for the reported incidents, requests andproblems of business, manufacturing and integration applicationsvia phone calls, emails ,remote and in-person support
  • Fix problems reported for business, manufacturing andintegration applications from the client support team by performingroot cause analysis thereby providing a permanentsolution.
  • Co-ordinate with registered 3rdparty suppliers for the timely resolution of complex incidents andproblems reported by business process specialist (BPS) of supportfor business, manufacturing and integrationapplications.
  • Assess the new requirementsreceived from the business to identify its feasibility and scopefor automation.
  • Assess the new requirementsreceived from the business to identify its feasibility and scopefor automation.
  • Monitor timely to provide theagreed level of availability for the business, manufacturing andintegration applications by conducting the periodic monitoring tofix major incidents and problems within the agreed target responsetime.
  • Develop the required enhancements withinbusiness, manufacturing and integration applications based onbusiness requirements to meet the growing demands of thebusiness.
  • Participate in investigative studiesaimed at the implementation of new applications within business,manufacturing Integration areas.
  • Liaiseeffectively with customers to ensure service meets requiredstandards and expectations and all user related incidents andproblems are addressed rightly.
  • Provideadequate supervision and training for BPS (Business ProcessSpecialist) to help adapt to the new / enhanced features of thebusiness, manufacturing or Integration applications so that theend-users can be trained to benefit the best use of the Borouge setof applications
  • Lead the coordinationactivities with respective business units to ensure effectiveimplementation of the business, manufacturing and integrationapplications by liaising with other internal functions to ensureany changes to requirements are addressed and performed withintimelines.
  • Establish, plan and implement themaintenance of supported business, manufacturing and integrationapplications to ensure it is carried out in accordance withsolution provider's recommendations.
  • Lead / Participate in the implementation of IT projectsspecific to business, manufacturing and integration applicationswith the IT projects department;
  • This includes scope of work,tender documents, bid evaluation, engineering, construction andcommissioning.

  • Contribute to the developmentof the project implementation plans to reflect all relevantbusiness and partner requirements are met realistically.
  • Experience & Skills

  • B. Sc Degree in Computer Science orequivalent.
  • Minimum 8-10 years of experiencein the area of IT applications support preferably SAP, LIMS, TIBCO,PI etc. in a corporate multi-location productioncompany.
  • Certifications in SAP applications,ABAP programming, SAP Netviewer, LIMS etc. arerecommended.
  • Awareness on ITIL processes likeIncident management and problem management is advisable.
  • Good Knowledge of latest developments in the applicationareas of Business, Manufacturing and Systemintegrations.
  • Good understanding and awarenesson IT Systems and services.
  • Knowledge in ERPslike SAP, manufacturing applications like LIMS, PI, Integrationapplications like TIBCO etc. specific to the role..
  • Understanding of Oil & Gas industryoperations.
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