Position Type Non-Management / Hourly
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Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering.
With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun.
Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities.
The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ).
The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues and to put rooms needing maintenance out of order.
Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement. Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.
Follow-up and upload utility invoices online.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries;
complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and / or point of sale systems.
Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager / supervisor.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Policies and Procedures
Follow company and department policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.
g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Address guests' service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.
g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-
specific procedures such as food standards).
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Working with Others
Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.
Support all co-workers and treat them with dignity and respect.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and / or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Engineering Prime Focus :
Complete handling the Transcendent for the property maintenance and complaint handling
Asset management and GITB score achievement in TrG
Energy Management and Utility Tracking for Analysis
ROI and Non- ROI projects identification, BOQ preparation and Coordination.
Daily Inspection of the Engineering Process and Quality Improvement
Cost Management and Process improvement team setup and monitoring the Key Performance Indicators.
Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager / supervisor.
Maintain Records or Logs
Coordinate with Housekeeping or Front Desk to put rooms needing maintenance out of order.
Coordinate with Others
Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.
Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement.
Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.
CRITICAL COMPETENCIES Analytical Skills
Telephone Etiquette Skills
Form, Report, and Log Completion
English Language Proficiency
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.