Boutique Manager
Cartier
Dubai, DU, AE
منذ 6 يوم

MAIN PURPOSE

The Boutique Manager is responsible for establishing, maintaining and promoting the Cartier brand image as per the Company’s directives.

The Boutique Manager oversees and is accountable for the operation of the assigned boutique ensuring maximum sales and profitability through merchandise, inventory, expense control, and human resources management and managing operating costs.

KEY RESPONSIBILITIES

BUSINESS MANAGEMENT AND DEVELOPMENT

  • Meet and or exceed the sales target of the boutique set by the Retail Management.
  • Meet and or exceed the KPI’s set by the Retail Management.
  • Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines
  • Development and implementation of boutique Action Plan with Retail Department with a focus on High Jewelry & Fine Watchmaking business development.
  • SALES REPORTING & ANALYSIS

  • Review monthly boutique dashboard and submit quarterly related action plan and delegation of areas of improvement to Assistant Boutique Manager’s team (if available)
  • Provide HQ management on the outcome of the actions put in place to develop the business and the team.
  • Review competition trends, recommend, and initiate changes for maximizing goals and objectives.
  • CLIENTS RELATIONSHIP MANAGEMENT & AFTER SALES

  • Share with the HQ, clientele development initiatives & feedback collected from team members.
  • Ensure that each customer receives outstanding service by providing a customer friendly environment, maintaining outstanding standards, solid product knowledge and all other components of customer Service.
  • Put in palace actions to ensure that all sales staff is providing My Cartier Touch fundamentals.
  • Review operations to ascertain outsourcing requirements to develop new clients.
  • Will act as a Brand ambassador when representing the Brand at meetings, events (local & international), charity dinners and other work-related functions.
  • Monitor After sales service team (when applicable) in order to ensure Excellence for our CS clientele.
  • TEAM MANAGEMENT

    Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned :

  • Hire, lead, and act as advisor to boutique team regarding projects, tasks and operations
  • Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines.
  • Formulate sales team’s goals and objectives and motivate staff to attain them

  • Recommend salary adjustments, transfers, promotions and dismissals
  • Conduct periodic performance appraisals for all team members
  • Assess training needs for her team and plan their career evolution
  • Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity. Reinforce continuously respectful communication between all departments
  • Oversee daily activities of the boutique to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site (when applicable).
  • BOUTIQUE OPERATION

  • Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc
  • Together with the Visual Merchandiser ensure that the standards on store image are kept according to Company guidelines and coordinates necessary training aimed for sales staff.
  • Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments;
  • ensure selling floor is adequately stocked.

    Education

    Bachelor graduated with at least 8 years management retail experience preferably in luxury jewelry.

    Technical skills / abilities

  • Qualification / training in watches & jewellery, knowledge of diamond grading & design
  • Preferably with qualification in gemology
  • Good knowledge of MS Office (Word, Excel & PowerPoint)
  • Business fluency in English, French / Arabic advantageous.
  • Personal skills

    The successful candidate will have the following personal qualities :

  • Managerial skills & proactive approach
  • Ability to delegate tasks and follow up to ensure execution
  • Operational skills with hands-on mentality
  • Presentable & customer oriented
  • People friendly and comfortable dealing with VIP clients and senior management
  • Focused, target oriented, & organized
  • Attention to detail
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