The Boutique Manager is responsible for establishing, maintaining and promoting the Cartier brand image as per the Company’s directives.
The Boutique Manager oversees and is accountable for the operation of the assigned boutique ensuring maximum sales and profitability through merchandise, inventory, expense control, and human resources management and managing operating costs.
BUSINESS MANAGEMENT AND DEVELOPMENT
Meet and or exceed the sales target of the boutique set by the Retail Management.
Meet and or exceed the KPI’s set by the Retail Management.
Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines
Development and implementation of boutique Action Plan with Retail Department with a focus on High Jewelry & Fine Watchmaking business development.
SALES REPORTING & ANALYSIS
Review monthly boutique dashboard and submit quarterly related action plan and delegation of areas of improvement to Assistant Boutique Manager’s team (if available)
Provide HQ management on the outcome of the actions put in place to develop the business and the team.
Review competition trends, recommend, and initiate changes for maximizing goals and objectives.
CLIENTS RELATIONSHIP MANAGEMENT & AFTER SALES
Share with the HQ, clientele development initiatives & feedback collected from team members.
Ensure that each customer receives outstanding service by providing a customer friendly environment, maintaining outstanding standards, solid product knowledge and all other components of customer Service.
Put in palace actions to ensure that all sales staff is providing My Cartier Touch fundamentals.
Review operations to ascertain outsourcing requirements to develop new clients.
Will act as a Brand ambassador when representing the Brand at meetings, events (local & international), charity dinners and other work-related functions.
Monitor After sales service team (when applicable) in order to ensure Excellence for our CS clientele.
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned :
Hire, lead, and act as advisor to boutique team regarding projects, tasks and operations
Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines.
Formulate sales team’s goals and objectives and motivate staff to attain them
Recommend salary adjustments, transfers, promotions and dismissals
Conduct periodic performance appraisals for all team members
Assess training needs for her team and plan their career evolution
Fosters a cooperative and harmonious working climate conductive to maximize employee morale and productivity. Reinforce continuously respectful communication between all departments
Oversee daily activities of the boutique to maximize scheduling and real-time utilization of resources; analyzes and recommends part-time, flexible and full-time employee mix for the site (when applicable).
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc
Together with the Visual Merchandiser ensure that the standards on store image are kept according to Company guidelines and coordinates necessary training aimed for sales staff.
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments;
ensure selling floor is adequately stocked.
Bachelor graduated with at least 8 years management retail experience preferably in luxury jewelry.
Technical skills / abilities
Qualification / training in watches & jewellery, knowledge of diamond grading & design
Preferably with qualification in gemology
Good knowledge of MS Office (Word, Excel & PowerPoint)
Business fluency in English, French / Arabic advantageous.
The successful candidate will have the following personal qualities :
Managerial skills & proactive approach
Ability to delegate tasks and follow up to ensure execution
Operational skills with hands-on mentality
Presentable & customer oriented
People friendly and comfortable dealing with VIP clients and senior management
Focused, target oriented, & organized
Attention to detail