Contact Center Manager Job Opening. Currently we are looking for Contact Center Manager for our company. location Dubai.
Interested Candidates Can submit their Application, Once you submit Your Resume / CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview. Job Duties :
Manage and coach a team of 10-12 contact center agents and supervisors.
Develop objectives for the contact centre's day-to-day activities, with the ability to show week over week improvement.
Direct contact-center s focus in-tune with weekly business performance, and be dynamic enough to attend to pressing daily operation pressures.
Assume responsibility of budgeting and tracking expenses
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics. Qualifications and requirements :
Proven experience as Contact Centre Manager or similar position.
Experience in customer service is required.
In-depth technical knowledge of contact-center functionalities, setup, and integrations with other enterprise systems.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Experience in basic financial analysis
Proficient in MS Office and contact centre equipment / software programs.
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
Certified Contact Centre Manager or equivalent qualification is a plus.
Arabic-speaking is preferred.