Customer Service Officer
Omnis Ae
United Arab Emirates
منذ 5 يوم
source : Jobs In Dubai

Education : Higher Secondary

Experience : Not Required

Description : Purpose :

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey / transfer the same to the operation team or relevant department.

Responsibility :

  • Adhering to the call centre procedures and policies at all time.
  • For working rotational 24 / 7 shifts at central and site call centre
  • Answer inbound calls as well as assist customers who have specific inquires.
  • Transfer of calls to specific departments depending on the client / customer?s requirement
  • Professionally handle the customer call as per the company standard.
  • Accurately logging the customer call in CAFM system.
  • Handle, follow up and resolve customer complaints.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Provide personalized customer service to the highest level.
  • Prepare various reports on service request, incidents & work orders for the execution team.
  • Prepare and circulate aging, monthly & daily reports to the Execution Team.
  • Support functionality for preparation of CAFM data.
  • Validating the service report from the execution.
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب