Customer Service Officer
Omnis Ae
United Arab Emirates
منذ 5 يوم
source : Jobs In Dubai

Education : Higher Secondary

Experience : Not Required

Description : Purpose :

To ensure the smooth operations of the Call Centre which is engaged to understand the customer concern & to convey / transfer the same to the operation team or relevant department.

Responsibility :

  • Adhering to the call centre procedures and policies at all time.
  • For working rotational 24 / 7 shifts at central and site call centre
  • Answer inbound calls as well as assist customers who have specific inquires.
  • Transfer of calls to specific departments depending on the client / customer?s requirement
  • Professionally handle the customer call as per the company standard.
  • Accurately logging the customer call in CAFM system.
  • Handle, follow up and resolve customer complaints.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Provide personalized customer service to the highest level.
  • Prepare various reports on service request, incidents & work orders for the execution team.
  • Prepare and circulate aging, monthly & daily reports to the Execution Team.
  • Support functionality for preparation of CAFM data.
  • Validating the service report from the execution.
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