Supply Chain Data Analyst
Ikea Dubai -
Dubai, Dubai, AE
19h ago
source : WHATJOBS

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Responsibilities :

  • Maintain the KPI reports and preparing an action plan for areas of concerns.
  • Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
  • Support the home delivery manager in managing the team by providing input & recommendations during the Probationary Period reviews and annually reviews.
  • Ensure the waiting time and queuing policy are maintained as per bench mark
  • Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
  • Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
  • Ensure to maintain Resolution time of cases and complaints as per bench mark
  • Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.
  • Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
  • Assist the home delivery manager in preparing the annual budget for delivery / assembly needs and goods flow based on the projected annual sales targets provided.
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    IKEA was founded by Ingvar Kamprad in 1943 and came to life as a mail order catalogue business in the forested town of Älmhult, Sweden.

    Today, it’s a global home furnishing brand that brings affordability, design and comfort to people all over the world. We may have come a long way since our humble beginnings, but our vision remains the same : to create a better everyday life for the many people.

    Explore the IKEA story here, to learn more about our heritage, what drives us today and the ways we seek to positively impact people and planet.

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