The hiring company is a start- up Ecommerceplatform based in Dubai, carrying their own unique brand cateringto High Street type of fashion wear.
Handle customer inquiries and complaintspromptly and in a professional manager at all times through variouschannels i.
e. emails, phone, website Keep updated knowledge aboutexisting as well as new products so that no queries / complaintsremain unresolvedKeep records of customer interactions andtransactions and ensure customer satisfaction?
Ask customers for feedback on products and services tounderstand the major concerns and areas for improvementWork closelywith the E-commerce Manager and coordinate with the Warehouse Teamand Merchandiser for complete satisfaction process with thecustomers
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