Maintaining apositive, empathetic and professional attitude toward customers atall times.
Responding promptly to customerinquiries.
Communicating with customers through variouschannels.
Acknowledging and resolving customercomplaints.
Knowing our products inside and out so thatyou can answer questions.
Processing orders, forms,applications, and requests.
Keeping records of customerinteractions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer serviceprocess.
Managing a team of junior customer servicerepresentatives.
Ensure customer satisfaction andprovide professional customer support.
High school diploma, general educationdegree or equivalent.
Ability to stay calm whencustomers are stressed or upset.
Experience working with customersupport.