Director of Food & Beverage
To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand.
To drive the top line of the Food & Beverage Department in Kempinski Hotel Mall of the Emirates while ensuring sustainable and profitable operations.
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties.
It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities :
Provide a professional and courteous service at all times and ensure that all employees follow the example.
Have a through knowledge of all services and products offered by the hotel as well as the understanding of all food and beverage products and services.
Prepare / consolidate the yearly budget for the department in cooperation with the Finance Department.
Attend and actively contribute to all relevant staff meetings and hotel trainings.
Conduct daily operations briefings with the Executive Chef and weekly Food and Beverage meetings.
Ensure all departmental operations manuals are prepared and updated annually.
Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Prepare a yearly marketing plan for the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
Respond to any changes within the Food & Beverage department as dictated by the hotel management.
Act as the main point of contact to the Corporate Food & Beverage Team.
Implement corporate policies, procedures, guidelines, traditions and initiatives
Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team.
Attend all corporate conference calls and the relevant regional and global Food & Beverage events.
Minimum 5 years’ experience in five stars international hotel chain in the same position.
High Education degree - in Hotel Management Tourism, Business Administration or relevant field is an advantage.
Proactive in creating new F&B initiatives.
Must have a strong understand of F&B operations, PR and Marketing
Job Level : Head of Department