Job Title : Hospitality Account Manager, Dubai
Reports to (Title) : Hospitality Sector Manager, UAE
Business Unit / Division : Professional Sales
Functional Area : Abu Dhabi
Job Location : Abu Dhabi, United Arab Emirates
Job Summary : (Please provide two or three sentences explaining the overall role of this position.)
Highly focused on customer account management and ongoing service, support and sales development with respective accounts in a defined geography and sector(s) for Professional Sales.
This position primarily focuses on service and selling (additional products, tools and services) to existing accounts with an additional emphasis on new account acquisition.
This position will provide service by troubleshooting and offering technical guidance by identifying corrective actions, solving product or application problems, implementing appropriate product applications, and solving other issues impacting customer accounts.
This is a direct, customer-facing sales role with responsibility to retain existing revenues and close new revenue opportunities with both existing and new customers.
Responsibilities Include : (Please summarize the 4-8 main responsibilities / accountabilities of the position. List responsibilities in the order of importance and time spent.
If possible, provide the general percentage of time spent on each responsibility.)
Effectively provide account management and ongoing service, support, and sales development to respective accounts in the defined geography and sector(s).
Implement white spot prospecting to include existing products, new products and innovations, enhanced sustainability and operational efficiencies (water, energy, chemical usage), and where appropriate food safety solutions.
Monitor and report for both respective accounts and aligned Key Accounts by utilizing corresponding tools, such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors.
Work intensely and directly on application expertise and execution delivery, including customer training and merchandising, to reinforce value proposition and brand equity.
Hold monthly and quarterly review session with customers’ heads of department and location general managers.
Grow sales in geographic area and sector(s) by identifying, analyzing, and addressing opportunities for new customer acquisition as well as within existing customers through product and application recommendations.
Continuously focus on sales growth execution and sales target achievement.
Liaise with TCS to ensure appropriate service support for respective accounts.
Consult with Corporate Account Managers to ensure account management support delivered in respective accounts.
Scope : (Please check relevant scope. If not applicable, leave blank. If selection does not appear in drop-down menu, hit Esc then Tab to access additional drop-down choices)
Geographic Responsibility Budget / Size Responsibility
0 Annual Budget :
0 Region : Middle East & Africa
0 Sales Volume :
1 Plant / Site : Dubai
Managerial Responsibility : (Please check one)
Has no formal managerial responsibility, but may provide guidance to colleagues (e.g., provides coaching, assigns work, provides input into hiring decisions and evaluating performance).
Has full managerial responsibility : has direct reports, assigns work to staff, provides coaching and training, sets goals, is accountable for performance evaluation, plans staff development, and makes and approves people management decisions either alone or in collaboration with management and P&P (including recruitment, promotions, terminations, and compensation).
Typical Job Requirements : (Please check minimum education / experience required.)
1 Bachelor / University
Experience : 0 3 5 Years
0 3 5 Years
Degree, Certification or Training Required (Required)
Bachelor Degree in Business Admin or Chemical Engineering.
Soft Skills (desired)
Excellent interpersonal and communication skills (written and spoken). Solid demonstrated presentation skills with ability to convey complex information to a broad audience.
Strong time management skills with the ability to multi-task while being flexible with changing demands.
Self-starter and results-oriented individual with the confidence to take risk and partner with business leaders as required.
High sense of drive and urgency with a positive outlook.
Ability to implement problem solving techniques in order to resolve customer issues and take corrective action.
Strong analytical skills with the ability to interpret and utilize data and strategic tools to improve sales, meet goals, identify opportunities, and exceed customer expectations.
Demonstrated sales skills and / or training with ability to utilize consultative sales techniques.
Ability to work independently as well as thrive in a cooperative work environment.
Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint
Drives Ownership and High Performance :
Takes ownership for ensuring goals and targets are consistently achieved or surpassed
Fosters a culture of that promotes high performance, initiative and achievement
Plans and manages resources effectively to deliver on goals
Tackles goals with enthusiasm and removes barriers to success
Displays an owner mentality’ for the business and takes responsibility for ensuring its success
Delivers Value and Results :
Constantly seeks opportunities for growth and adding value to the business
Has a clear understanding of key factors that drive profitability, competitive advantage and organizational value
Anticipates and delivers on customers current and future needs
Ensures the delivery of a high quality service that fully meets customer and business needs
Builds Collaborative Relationships :
Acts with diplomacy and maturity in intense interactions, ensuring any tension is resolved tactfully
Creates and encourages a climate of team work and collaboration across Sealed Air and acts as a visible role model for these behaviors.
Relates well to people at all levels, quickly building credibility and respect
Consults with others to achieve mutually beneficial outcomes
Is Decisive and Mobilizes Action :
Conducts an in-depth analysis of available information prior to making decisions
Can act promptly when urgent decisions are required, taking calculated risks and making clear decisions
Moves promptly into action when decisions are made to keep plans on track