In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai a destination that brings visitors in direct contact with their favorite characters and stories.
We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career.
You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work.
Come and work with an exciting team where we all play a vital part in the story whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride.
Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.
Play Your Part
The main purpose why this position exists is to ensure the attraction (s) is operated with utmost attention to safety and exemplary presentation standards.
Main Duties :
Works closely with the Attraction supervisor. Opening and closing of the attraction ensuring safety checks, functional checks and follow up with all concerned departments to maintain the right ride presentation standards w.
r.t. the theme, AV, graphics and ride experience.
Ability to conduct on the job ride training for ride attendants, refresher trainings and conducting written assessment for certification.
Opens attraction following all procedures and ensures operational readiness of both attraction and staff maintains the logs.
Conducts daily briefings along with (and in absence of ) Supervisor; minutes of which are recorded.
Ensures all show sets and elements are functional and reports any anomalies to Supervisor.
Checks attraction presentation standards and documents any missing show elements, reporting them to the appropriate department and lets management know of any show critical errors.
Ensures all staff is in position and are meeting all wardrobe standards and are delivering consistent exemplary guest service at all times.
Monitors all employee breaks and lunch breaks and documents any lateness, absence, or anomalies.
Completes daily paperwork and logs all work issues on appropriate forms.
Monitors queue line to ensure it is open to proper length and free of all hazards, trash and debris.
Spot checks ride safety procedures are consistently followed and adhered to.
Responds to all guest situations in attraction, resolves any conflicts and documents for further review with the operations management team.
Maintains adequate staffing levels at all times and monitors staff rotation.
Closes attraction at end of day by following all procedures. Finishes all daily paper work and follows all attraction closing protocols.
Prepares next day’s paperwork.
Assists and ability to perform on the job position training for staff and on-going refresher training
Conducting evacuation drills periodically along with Attractions Supervisor as set by the management. Ensuring team is efficient in evacuation
Lead attraction operators during the evacuation activities in case of emergency
Replace temporarily the Supervisor when required
Constantly monitors the Queue line and Emergence access / route
Any other duties as may reasonably be requested by the management team
Are You a Star?
In order to be qualified for this role you should possess the below criteria :
High School Education
3 years previous experience in Service / Entertainment / Hospitality industry
3 years of ride operating experience
Leading a multi-cultural staff
Ability to train and motivate team member
Fluent in English
Excellent Guest and employee services skills.
Ability to handle conflicts and face difficult situations.
Proven team leader that works well in a fast paced, hourly goal driven environment.
Positive, enthusiastic and energetic attitude.
Adapt to a changing work environment.
Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols.
Pleasant personality with excellent communication skills
Ability to motivate team
Safety skills training / certification.
3 years’ experience at a theme park, amusement park, water park or themed attraction.
Attention to safety.
Proficient in Microsoft Office.
Strong interpersonal skills
Ability to understand Arabic
Confident, Fun loving and cheerful
Work Week- flexible work week to match operating hours and guest demand / including late hours and weekends.
Available for extended work hours as per operational demand.
The Best Part of The Story
We offer a competitive salary and benfits package which includes; housing allowance , annual flight allowance, compreensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long term future in the company
By applying to this vacancy, you agree to our Terms & Conditions.