Senior Leisure Consultant
AL-FUTTAIM GROUP,
Dubai Dubai, Not Mentioned, United Arab Emirates
منذ 6 يوم
source : Wisdom Jobs

No two days are the same at Al-Futtaim no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance and what do you get The chance to push the limits every single day As a humble family business that started on the banks of the Dubai Creek in the 1930s Al-

Futtaim has expanded to a presence in 31 countries a portfolio of over 200 companies and 42 000 employees Youll find us in industries ranging from automotive and retail to finance and real estate and connecting people with international names like Lexus Ikea Robinsons and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people markets and trends around us Come join us to live well work better and be the best The purpose of the role of the Senior Leisure consultant is taking care of the responsibilities of the Retail Leisure consultancy of the Retail travel outlet ensuring smooth operations and effective day-

to-day activities displaying professionalism and excellent customer service levels The role demands servicing the travel requirements-

flights hotels holiday packages Leisure travel requirements selling of travel ancillaries in line with the standard operating procedure of the organization for travel services-

operations and financial reporting This role will report to the Team Leader and will be based out of Al Futtaim Travel Offices at Al Rigga The role will work 5 days per week with a rotationary Saturday working The working hours will be as per UAE Labour Law with the latest shift timing ending at 8 30 pm when the shift starts late Leisure travel handling at the retail outlet Ensure that the customer handling of Retail Leisure clients with regard to Airfares Leisure Holiday personal travel queries itineraries and other travel arrangements offer acceptable travel solutions to their needs making use of the range of AFT travel products services with a view to convert queries into selling a maximum number of ancillary travel products and services at the highest possible levels of profitability for the Department Maintaining accountability of the revenue documents Maintain be accountable of the revenue e documents such as Tickets Hotel Vouchers all travel related documents and ensure all utilized documents are correctly reported in the Back Office System at the end of the day shift to facilitate accurate invoicing by Sales and Revenue accounts Ensure that any Petty Cash allocated to the office is accounted for correctly and financial reporting arranged Will be responsible for the safe keeping of accountable Documents and Cash handling Products services reservation documentation To make travel related reservations and issue tickets to clients taking care that all relevant airline rules and regulations have been complied with and that the product delivered is commensurate with client requirements and expectations To ensure that the Outgoing and Incoming revenue documents like Exchange orders VMPD s Hotel Voucher transactions Service vouchers etc are handled accurately and efficiently Effective consultancy up-

selling Make sure that alternates are recommended towards classes of travel routes or carriers in the case of non availability of seats and effectively sell space keeping in mind carriers that have been prioritized by the AFT department and products to increase revenue for Company seeking at the same time opportunities to up-

sell and cross-sell using other system made available by the department Maintain a close review on the application of corporate deals and adhoc opportunities Effective Sales policies procedures Ensure the implementation of all sales policies and procedures including the use of Global distribution systems and airline and leisure web portals To effectively implement the policies and procedures as laid down by the management from time to time Training development Attend trainings assigned Work closely with Branch supervisor to provide on-

job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions changes in airline trends new products and services Identify training requirements maintain records and nominate staff for suitable training to ensure they are equipped to provide a professional service at all times Service delivery and customer complaint handling Ensure that all customer complaints received are logged and objectively investigated recommendations are made to the Supervisor or line manager or corrective action is taken Monitor the quality of service delivered in the Unit to ensure customer satisfaction and loyalty Monitoring working towards achievement of sales retention targets Monitor and analyze sales performance regularly against assigned targets and maintain the individual teams efforts focused on productive activities so that targets are monitored and achieved using established sales promotion techniques customer retention sales enhancing approaches Minimum Qualifications and Knowledge Educated to a degree level or equivalent Fluency in verbal written English Excellent communication skills Minimum Experience Minimum of 5 Years frontline operational experience in the Travel industry preference to experience in the U A E Travel market Job Specific skills Retail Leisure and experience in Travel industry services requirements IATA certification Knowledge of World Geography Global Distribution systems experience PC skills Business financial awareness Customer service skills REF AW Were here to provide excellent service but a little help from you can ensure a five-

star candidate experience from start to finish Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours but also how candidates align with our Values of Respect Integrity Collaboration and Excellence As part of our candidate experience promise we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Company AL-

FUTTAIM GROUP Industry Retail Shops Malls Home Appliance Consumer Electronics Dealers Service Centres

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