Chief Concierge
FRHI
Dubai, United Arab Emirates
منذ 4 يوم

Regular

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.

Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures.

We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI WAFI

Sofitel Dubai Wafi scheduled to open in the first quarter of 2020, will be Sofitel’s largest property in the Middle East.

The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French Joie de Vivre .

Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre.

Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi.

If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist Chief Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination!

The Position

Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.

KEY ROLES & RESPONSIBILITIES

Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements

Responsible for sorting and distributing guests’ and administrative mail

Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.

g. cuisine, operating times, etc.)

Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean

Coordinates the paging of guests in the lobby and Food & Beverage outlets

Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times

Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements

Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms

Works with Director of Rooms in preparing the department’s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget

Human Resources and Training

Works with Front Office Manager / Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include :

Planning for future staffing needs and recruiting in line with company guidelines

Prepares and administers detailed induction program for new staff

Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training

Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs

Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

Occupational Health and Safety Responsibilities

Adheres to OH&S policies and procedures and ensures direct reports do the same

Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

Good English language verbal communication skills

Strong leadership and teamwork skills

Solid interpersonal skills; able to ascertain and effectively address guest / employee needs

Ability to promote positive relations with hotel residents and patrons

Ability to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

Ability to work with constant interruptions with a high degree of professionalism

Ability to prioritize and organize work assignments; delegate work

Ability to direct performance of staff and follow up with corrections where needed

QUALIFICATIONS

Degree from School for Tourism & Hotel Management

EXPERIENCE

Minimum five years’ experience as a Concierge or in a related position

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