Service Advisor
al ghandi auto.
Dubai
منذ 5 يوم
source : Wisdom Jobs

ey Responsibilities 1 The key responsibilities of this role are outlined in this section 2 Ensure that the duties are carried out in accordance with the relevant Service procedures and in in a timely manner 3 Continuously strive to delight customers and work towards achieving the highest degree of customer satisfaction and are Completely Satisfied 4 Proactively seek and secure repeat business referral and other available methods 5 Ensure that records with customer information to ensure that the CRM database is fully and accurately maintained 6 To enhance the reputation of Al Ghandi Automotive Group at every opportunity when interacting with others Interaction and ReportingDirectly reports to Service ManagerRelationships With Showroom Accountant and Cashiers other Sales Consultants Finance and Insurance Manager Accessory Salesman Fleet Sales Executives Fleet Sales Manager Sales Admin Assistants Office Attendants Delivery Coordinators Drivers suppliers and representatives Performance ObjectivesService Performance ObjectivesService Satisfaction ObjectivesService Quality Objectives Customer Interaction Respond promptly to all Service customer enquiries communications and requests Answer the telephone swiftly within 3 rings and respond promptly to voicemail messages Respond to emails and web lead within the prescribed timelinesDeal satisfactorily with all customer queries within one working day of any query being raised referring it to Service Management as necessary Ensure that all paperwork and other communications to customers are clearly explained Ensure complete satisfaction Completely Satisfied Authority LimitsThe Service Policy and Procedures Manual define the authority limits of this position Authority to instruct administration staff in the processing of documentation and paperwork in accordance with the policies and procedures Authority to instruct and supervise staff and customers in situations of emergency or danger To assist in the training of junior staff Communicating with other staff Ensure that operational information is communicated clearly to all other appropriate departmental staff in accordance with the relevant procedure Work effectively with other team members in order to provide cover and maintain continuity of service and ensure the Manager is aware of your personal whereabouts at all times Training and Development Attend Al Ghandi manufacturer and supplier training programmes as necessary to maintain product knowledge particularly on new products new and updated models specifications and options so to be able to present in an expert way to customers and other staff alike Keep updated on competitors products Keep updated on public perceptions of the industry the dealership and its products Qualifications Training and ExperienceThe highest standards in personal appearance and hygiene Always follow the dress code Capable of conversing with others pleasantly clearly and effectivelyGood verbal and written English preferred also Arabic and other languagesKnowledge of departmental processesMaintain up-

to-date knowledge of legislation regulations and trade practices as well as vehicle legislation as it affects the industry High level of numeracy and literacy and an ability to think quickly during a negotiation process Demonstrate willingness and enthusiasm at all times to engage in training and personal development uProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Al Ghandi Automotive Group emerged with the vision of the United Arab Emirates to provide a constantly evolving market with world class automotive products and services With one vision we stand to achieve our goal -

Empowering people throughout the region to reach out and connect and improving our customer s lives with the best possible offering of products services and support We take pride in that We believe in transparent communications with our personnel associates suppliers and most of all our customers is an imperative key to our success The results prove it Al Ghandi Automotive Group has grown to become one of largest automotive industry organizations in the Middle East region comprised of 7 divisions offering Automotive Industrial machinery and equipment car rental leasing services and vehicle testing facilities We employ over 800 highly trained personnel in multiple locations across the UAE The group companies comprise Al Ghandi Auto -

Chevrolet and GMC Saeed Mohammed Al Ghandi Sons - IVECO Trucks National Auto - Fiat and Proton Tamam Vehicles Testing Yaseer Rent-

a-car National Car Centre National Technical Testing

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