Service Associate- Front Office (Reception)
Shangri-La, CH Surabaya
منذ 22 ساعات

Shangri-La Hotel, Surabaya


The incumbent will be working under the supervision, direction and leadership of Front Office Leader in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts.

  • Take responsibility of the front office to ensure smooth and efficient operation at all times
  • Supervise and lead all service associates in their daily activities
  • Upsell rooms to meet guests' needs when appropriate
  • Ensure guest requests are fulfilled in a professional and timely manner

  • Takes pride in being a hotelier
  • Obsess over customer exoerience
  • Enjoys crafting creative and best-fit solutions
  • Communicates and write with fluency in English (and local language)
  • Preferably has relevant experience in the hospitality industry
  • Preferably comes from a hotel management-related education background
  • Has strong interpersonal and communication skills
  • University / Diploma in Hotel Management
  • Able to perform shift works or flexible working hours
  • Software Packages MS Word, excel, Opera System
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