Information Technology IT Assistant
A Leading Insurance Broker In The Middle East
منذ 6 يوم
source : HireeJobsGulf

Employment Full Time An International Insurance Broker is currently looking for a Information Technology Assistant to provide day to day technical support on all IT related issues including but not limited to networks hardware and software maintenance upgrades troubleshooting You will work closely with the IT Manager The position is based in Dubai UAE Key Responsibilities Supervise the daytoday operations of IT systems and ensures the secure and effective operation of all computer systems related applications hardware and software used Configuration deployment and management of workstations laptops and peripheral equipment and its installation Creation of employee mailbox and offer support if case of email access incidents Performs and or oversees upgrades of server systems for the various departmental software applications Provide software hardware and system troubleshooting support Manage servers storage devices firewalls network switches and routers IP phone and wireless systems to ensure they are up and secure Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business Monitor network uptime ensuring system users have access raising issues on any outages with the service provider Offer support by troubleshooting cable wireless and other network infrastructure as needed Ensure timely and costeffective replacement of network software and peripheral equipment Maintain an inventory of IT equipment asset register Share IT process documentation procedures and troubleshooting guides with staff Publish all troubleshooting guidelines on the shared network and provide users with access Manage onboarding process for new users Install the corporate antivirus on all endpoints and servers Ensure all devices have a valid software license and keep an inventory of the license keys Support in management of safe keeping and storage of equipment and office supplies ensuring that appropriate records are maintained Perform other tasks and assignments as per management request REQUIREMENTS Skills and Professional Qualifications Bachelors degree in MIS or equivalent in Information Technology Business Information technology computer science etc At least 3 years of working experience in a related field Certification and or experience in any of the following CCNA CCNP MCSA MCSE CISSP PMP or ITIL in SQLbased operational systems Windows server environments and Cloud applications including Office365 Experience in the field of developmental disabilities is a plus Strong organisational skills and ability to prioritize multiple tasks Actively participate in planning education and execution of new company rollouts i e systems technology policies procedures Demonstrated experience managing IT projects simultaneously Ability to effectively communicate technology infrastructure and process needs and requirements with all personnel levels Very good oral and written communication in English

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