Restaurant Manager (Shang Palace)
Shangri-La
Abu Dhabi, United Arab Emirates
منذ 9 يوم

SHANG PALACE - The art of Chinese Fine Dining

Award-winning Cantonese restaurant, Shang Palace places importance on bringing the origins and traditions of the cuisine to the forefront of fine dining.

Comprising traditional decor, with authentic flavours, Shang Palace offers diners a theatrical dining experience that includes a Kung Fu Tea Master and Yum Cha served in a customary manner.

The restaurant delivers a consistent, authentic experience for those enjoying the best of Cantonese cuisine.

AWARDS

Best Chinese, Time Out Abu Dhabi, 2015

Favourite Chinese Restaurant, What's On Awards, 2014

Best Business Lunch, What's On Abu Dhabi, 2013

Best Chinese, What's On Abu Abu Dhabi, 2012

Highly Commended Chinese, Time Out Abu Dhabi Awards, 2011 and 2012

Best Chinese, Time Out Abu Dhabi Awards, 2010

Highly Commended Best Business Lunch, Time Out Abu Dhabi Awards, 2010

JOB PROFILE

The Service Manager, Shang Palace Restaurant is responsible for the operation, management and overall performance of the Food and Beverage operations.

As such he will be directly involved in the day to day running of these areas in connection with staffing, customer services and product quality.

Delegation of duties and responsibilities to his assistants is necessary to ensure the proper functioning of all phases of F&B service in the areas under his control.

He is toimplement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.

Responsibilities and essential job functions include but are not limited to the following : -

Initiatives to aid with the continued development of the Hotels’ positioning as a leader in Food & Beverage service and as a Food and Beverage destination.

Assist the Director of food & Beverage with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.

Ongoing control and enhancement of quality standards and guest service.

Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.

Ensuring that the Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows

Working together with the Director of Food & Beverage and the Executive Chinese Chef, to develop new menu ideas and promotions

Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales

Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture

Assist with recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities

Ensuring a safe and healthy work environment for all guests and colleagues

Monitoring and continued development of food & beverage controls

The continuous development and performance management of all colleagues and leaders in the Restaurant

Ensuring all training processes are set up and maintained for all leaders and colleagues

  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed in each shift
  • Observe performance and encourage improvement where necessary
  • Maintain rapport with all departments and attend relevant meetings
  • Ensure that all standards and hotel cash handling procedures are met
  • Solicit feedback from guests concerning the service and food & beverage offerings in the outlet
  • REQUIREMENTS

  • Minimum two year experience as Chinese Restaurant Sales Manager in a fast paced, high quality and successful Chinese Restaurant
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Fluency in English and Chinese is prefferable
  • Good computer skills MS Office and Micros system
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