As a Assistant Security Manager, you willlead your team to create great working environment in the hotel incoordination with the other Head of Departments and GeneralManager.
You will ensure the safety of Guests, Team Members andHotel property through a professional and efficient dailyoperation.
The service must be sincere, warm and with enthusiasticensuring that all guests have quality security and safety systemsavailable to them.
Sets an example in regards to punctuality,appearance, courtesy, performance, attitude, leadership, guestrelationship, observance of the house rules, loyalty to Managementand inter-department cooperation.
You should take the time to getto know the guests and be committed to service excellence, promotefeedback with the team and anticipate the guest s needs and becommitted to service excellence.
Being entrepreneurial and thinkingbeyond the boundaries are expected and not requested. You will bein charge of developing security measures and assuring the overallsecurity of all guest and employees in the hotel.
Whatis in it for you :
Employee benefit cardoffering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earnqualifications while you work
Opportunity todevelop your talent and grow within your property and across theworld
Ability to make a difference in thelocal community through our Corporate Social Responsibilityactivities, like Planet 21
What you will bedoing :
Adhere to the M venpick HotelJumeirah Beach Residence grooming and appearance standards.
Liaise and with Management as well as employeesand assist with security problems and loss control.
Develop ideas on increasing guest satisfaction.
Develop fire, emergency & evacuationguidelines, train team members on the guidelines and take ownershipfor regular fire drills.
Show fullcooperation and respect both within the team and otherdepartments.
Handles complaints effectivelyand ensure issues are followed up with both internal and externalguests.
Planning and budgeting of Securityexpenditures for the Hotel, including business cases forjustification of investments and expenditures to support theapproval process.
Provides regular securityreports to the General Manager.
Providingoptimum levels of quality, personable service.
Training of Security employees in all regulations andfactors affecting the operations of the Hotel e.g. Fire preventionand safety procedures, basic firefighting, preservation of crimescene and evidence, actions, duties and powers where crime isdetected, action in crisis situations and report writing.
Directly work with all employees to create a flowof new and improved ideas
Ensure awarenessand deliver the optimum levels of service and guestsatisfaction
Initiate and manage Securityprojects, consulting the Rooms Division Manager on Securitystrategy.
Ensure Fire Safety, Emergency andEvacuation handbooks and manuals are up to date and available tothe team
Ensure that all Lost &Found items are registered, stored and handled in accordance withthe policy.
Ensure the security team log andhandle all incidents, guest complaints or queries confidently andprofessionally.
Coach and counsel allsecurity officers to ensure they are developedprofessionally.