COO job profile
VP Operations are also known as Chief Operating Officers (COOs). They are responsible for overseeing and managing company's or organisation's day-to-day operations necessary for business success and growth. In most cases,
COO job description
We are looking for an experienced, motivated, and self-driven Director of Operations. As a Director of Operations, you will be the one planning, implementing and overseeing our company's daily operations.
As this function is crucial for the success of our business, we want you to have a strong sense of ownership and its impact on the company’s success .
COO duties and responsibilities :
Communicate with superior to make decisions for operational activities.
Set strategic operational goals and KPIs.
Plan, implement and manage the overall long-term business success strategy.
Supervise staff from different departments.
Provide constructive feedback.
Evaluate and monitor the efficiency of business procedures.
Oversee customer support processes.
Review financial information.
Manage operational budgets to promote profitability.
Develop policies and procedures and encourage adherence.
Manage relationships with external partners and vendors.
COO requirements :
10 years of experience as Director of Operations or similar position.
Knowledge of industry’s legal rules and guidelines.
Knowledge of industry latest trends and best practices.
In-depth knowledge of diverse business functions and principles such as sales, leasing, facilities supply chain,finance, customer service, human resources etc.).
Working knowledge of data analysis and performance / operation metrics.
Familiarity with various business software (e.g. ERP, CRM).
Critical thinker and problem-solving skills.
Good time-management skills.
Great interpersonal and communication skills.
BSc / BA in business administration or relevant field.
MSc / MA is a big plus.