Specialist - Loyalty Operations
GEMS Education
Dubai, UAE
منذ 1 ساعة
source : Edarabia.com

Job Summary

To support operations and delivery of the rewards programme and other key projects within the department

The Specialist’s role is to support smooth workflow within the department and establish and implement the required internal and external processes towards delivering and running a successful rewards programme

Operational Support

  • Ensure smooth set-up and operation of the administrative system within the department
  • Manage operations for Front of House and Merchant training and successful implementation of the rewards programme across schools, vendors and sponsors
  • Coordination and Liaison

  • Effectively liaise with the departmental heads for setting up meetings, follow up of meetings and for MIS / data related to business
  • Correspond on behalf of the Manager / Head of Department on issues related to routine business when deemed necessary and particularly when Manager / HoD is travelling or out of office.
  • Escalate important issues to the HoD for his / her advice, and act accordingly

  • Coordinate with internal departments to facilitate smooth and efficient running of the REWARDS PROGRAMME
  • Programme Support

  • Support the Partnerships and Sponsorships Manager in acquisition of new Merchants and Vendors to the rewards programme
  • Ensure all programme-related documentation with Merchants is complete and up- to-date
  • Contribute towards the building of effective partnership strategies
  • Support Marketing efforts by liaising with PR, Communication and Digital agencies to ensure successful implementation of strategic and tactical campaigns
  • Support implementation of events relating to delivery of the programme
  • Project Planning Support and Implementation

  • Work with the HoD to identify key milestones, tasks, timelines
  • Track and record team progress with a project management tool
  • Analyse upcoming challenges within project operations
  • Organisation

  • Coordinate internal and external meetings for the team
  • Ensure utmost professionalism internally and externally, as befits the GEMS Education standards
  • Handle department documents with utmost confidentiality
  • Establish an organised documents management system for the department
  • Reporting

  • Ensure team deliverables and outcomes are tracked, reports generated and shared with key stakeholders
  • Required Skills

  • College Degree
  • Project Management experience is an added advantage
  • A minimum of three years experience in a Marketing / Loyalty is a must
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