Customer Service Officer
Al Masraf
Dubai - United Arab Emirates
منذ 5 يوم
source : HireeJobsGulf

Job Purpose Responsible for providing a range of general banking services to customers to achieve business goals of the Branch ensuring the delivery of high quality customer service Responsibilities 1 Deal with all customers by providing correct advise on all Bank products and services while ensuring that all enquiries are responded to effectively and expeditiously 2 Perform prospecting by contacting the qualified leads to make proposals and promote the business 3 Invite applications initiate processing and refer to HO for smooth process flows and speedy response times 4 Provide guidance to Service Advisor to ensure quality standards are maintained 5 Sell the Bank s products and services and achieve the assigned Assets Liability Targets whenever applicable for the different product lines 6 Complete the applications and provide correct and adequate supportive documentation for extending finance facilities to customers 7 Exploit new markets for existing products and services and proactively promotes new products to assist in the achieving the Branch sales targets and objectives as applicable 8 Develop competitor awareness to assess the extent to which the Bank s products and services are competitive and achieve market coverage 9 Provide field activities market information report to the Branch Manager as required 10 Ensure the achievement of objectives as agreed and detailed in the Performance Planning Review Form to support the achievement of Branch Bank s business goals

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