Telephone Operator
SHARJAH EXPO CENTRE
Sharjah, Northern UAE, United Arab Emirates
منذ 3 يوم

Job 24

Job Fixed-term contract : Yes Duration of fixed-term contract (in months) : 24 Status Full Time Anticipated Start Date 01-12-2018

Contact

Lapure Jocelyn H9788-HR accor.com

Skills

Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English Optional languages Arabic

Essential and optional requirements

  • Desired candidate should have a minimum of 1 year experience in similar role.
  • Must be computer literate with effective communication skills and an excellent command of written and spoken English.
  • Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
  • The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
  • Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.
  • Key tasks

    Main Key Responsibilities :

    Provide all the department the services and carries out other Front Office related duties

  • To provide courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
  • Open and close telephone functionality on the hotel front office software.
  • Update and maintain telephone directory in Opera.
  • To answer all local and overseas calls and put them through for hotel guests and staff.
  • To handle inquiries regarding time, weather phone numbers, prayer timings etc
  • To ensure effective and efficient delivery of received messages relating to the 15-Minutes Guest Satisfaction Guarantee as per IBIS standard
  • To attend daily briefing conducted by ANM / DM or FOM before the start of every shift.
  • To adhere to the telephone procedure of handling calls and apply it to daily operation
  • To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.
  • To hand over the pending points to Front Desk for proper follow up and action.
  • To perform opening and closing procedures established for the Place of Work as assigned.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To be aware of the rooms location, including room rates,
  • To be able to explain to the guests all facilities and services of the hotel including amenities in the room
  • To ensure that all departmental reports and correspondence are completed punctually and accurately
  • To be well conversant of the local environment of the hotel : the city, culture, activities, exhibitions, shopping malls, and general information around the hotel.
  • To provide wake-up calls as requested by the guests.
  • To handle outgoing and incoming facsimiles and ensure delivery to guests and hotel personnel.
  • To ensure immediate delivery of any messages received for the guest.
  • To assist the Front Office Supervisor for any assigned tasks and reports.
  • To liaise with all other departments for all Guest related matters.
  • To be conversant and fully knowledgeable of OPERA system as per the scope of work
  • To be aware with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
  • At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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