Call Center Team Leader
Intelenet Global Services FZ-LLC,
Dubai
منذ 1 يوم
source : Wisdom Jobs

Handle a team of 10 to 20 Call Center Agents - Prepare required reports for the team - Conduct briefings to update the team with the projects updates -

Monitor calls - Conduct one on one sessions team meetings - Provide feedback and coaching to the advisors - Study the team data to analyze and draw trends -

Track attrition and performance regularly - Handle escalations - Conduct quarterly audits - Real time queue management Requirements -

Arabic Speaker with very good English is a must - 4-5 years of experience in Call Centers 1 - 2 years of experience as a TL -

Ability to adapt to change and work in a fast-paced environment Interested qualified candidates may send their resumes to hr dubai intelenetglobal com mentioning gulf TL in the subject field Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Intelenet Global Services FZ-

LLC As one of the world s leading BPO companies Intelenet Global Services offers transformational customer management solutions to meet the requirements of today s multi-

channel service environments Over 55 000 employees are engaged with our clients customers holding over 90 million interactions in 40 languages every year around the globe Our international delivery platform is based in 8 countries across 62 locations enabling us to offer total flexibility in location delivery and technology Our proposition is focused on helping our customers shape their business model to meet the demands of their customers Today s consumers are digitally enabled accessing services through multiple channels with much higher expectations of what constitutes good customer service They demand greater efficiency effectiveness and engagement Intelenet s proposition addresses the end-

to-end process through which organizations understand and fulfil a customer journey from the first point of contact through to final fulfillment We offer cutting edge customer insight technologies to ensure we attract and engage our customers customers to encourage increased interaction and transaction By re-

designing services we offer transformational customer experience and business process solutions which enable our customers to excel in multi-channel service environments

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