POSITION PURPOSE :
Serve as the single point of coordination for assigned internal, international and domestic moves into and out of the local region
RESPONSIBILITIES / DUTIES / FUNCTIONS TASKS :
Manage the household goods process from booking to delivery; origin to destination
Responsible for coordinating international moves with corporate clients dealing with both imports and exports
Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, fine arts, etc.
Manage the expectations of both domestic and international customers
Assist with answering questions and offering solutions in order to offer the best moving services
Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters, etc.
Actively support our preferred supplier relationships
Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions
Confirming transport and service quotes from agents and vendors, and requesting a discount when possible
Requesting and booking of export and import shipments with agents and vendors
Waybill documentation for outgoing and incoming shipments
Checking required customs documentation for import and export shipments
Monitoring documentation for incoming and outgoing shipments
Closing jobs with actual cost calculations (approved by regional operations manager)
Assisting the crew leader with any unique crew skill set or equipment requirements to handle pack outs, deliveries, shipments
Coordinating the shipments schedule with crew leader and customs specialist
Preparation of main documents for individual moves
Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
Meet or exceed service metrics and revenue c
Minimum 1 year Moving Coordination Experience is preferred
Strong English skills (written and verbal) are essential
Preference of College degree
Excellent Customer Service Skills.
PC applications : Word, Excel, Open office, Windows
Demonstrated ability to work in a proactively diverse and inclusive organization.
Ability to gain respect and build good relationships with customers, partners and colleagues
Excellent time management and multi-tasking skills
Effectively works well under pressure.
WORK REQUIREMENTS :
Provide after hours contact information to clients when in the middle of a service delivery.
Frequent, consistent verbal and written communication.
Able to maintain regular, predictable attendance
About The Company
Move One provides time-critical supply chain solutions in the areas of logistics, relocation and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry.
Global experience and on the ground local expertise combined with technological innovation allows us to develop tailored products to meet the needs of our clients.
Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Head quartered in Dubai UAE, Move One is geographically positioned for further expansion in the logistics world.
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