Reporting to : Lead Account ManagerDepartment : Digital Product Marketplace - Omni Channel DigitalLocation : Majid Al Futtaim Retail Corporate H.
O., Dubai UAEMajid al Futtaim via its Carrefour Retail branch expands its E-commerce activity to a Marketplace to reinforce its online presence, and continue to delight customers.
Carrefour is one of the most trusted brands in the Middle east (#10 according to YouGov being the only retailer in the top 10), dominates the grocery shopping in the GCC, and expands rapidly in the MENA region.
A Marketplace will open its platform to Sellers, and will enable Customers to find products they look for, at a good price, with a fast delivery.
We are looking for a motivated individual to be part of the Account management team located in the Head Office in Dubai, to manage a portfolio of Sellers including their recruitment, ensure high quality listings, and best-
in-class performance to make sure Sellers provide a great customer experience..This is an unique opportunity to join a fast-
paced team in a growing organization, with the capacity to influence the future of the Marketplace by playing a significant role.
The responsibilities include partnering with stakeholders to gather requirements and suggest new features aligned with organization objectives.
Some of the things you would be doing in this role : Source, call, close deals, and manage top local and international Sellers across many categories to help with their online growth using the marketplace platform.
Be the unique point of contact for your Sellers regarding sales, business development, and account management. It includes their effectiveness at using our self-
service tools, guide them at putting competitive price, adding all their selection, but also help them to resolve potential cases opened with customers, and their issues with the platform.
Prioritize your work and sourcing strategy with high potential Sellers based on their capacity to provide a good customer experience thanks to their unique products, capability to be priced competitively, and ensure an end-
to-end good experience until the customers’ doorstep.Ensure that every Seller meets the quality bar required and meet customers’ expectations, and category quality guidelines.
Be the voice of Sellers, by raising their pain points and concern to the product team.Participate to defining and updating operating Procedures whenever applicable to share and evangelize best practices.
Support the launches of new initiatives, categories, and countries.