The HR Officer is responsible to provide general day-to-day HR support across the Group in relation to all HR, Employee Benefits, Training and Development and other administration for employees, compliance with company policies and best practice.
Prepare new employee files and maintain filing checklist
Coordinate all matters of work permits, visas and cancellation with the PRO
Initiate visa process, arrange medical insurance other documents
Make administrative arrangements for new employees including desks, network phones and business mobile phones, business cards, access cards and other stationary and equipment (as per employee eligibility)
Serve as a point of contact for all new employee questions
Update and Maintain HR files & Databases
Perform file audits to ensure that all required employee documentation is collected and maintained
Prepare the monthly attendance report for the payroll for all entities.
Prepare the attendance for end of service and leave settlement and coordinate with finance department.
Prepare expense reimbursements and medical insurance claim forms
Oversee / perform any other tasks in regards to day to day operations as requested by HR Manager
Recruitment / Talent Acquisition
Participate in recruitment efforts as per instructions from HR Manager
Post job advertisements and organise Job applications and resumes
Schedule job interviews and assist in the interview process
Initiate the sourcing for all positions including liaising with the relevant Line Manager
Maintain and update CV Database
Perform initial screening of all short-listed candidates for each position and liaise with recruitment agencies (as required)
Facilitate the interview process with Line Managers
Prepare Employment Contract and undertake all reference checks and document attestation requirements
Initiate the Group’s on boarding process by preparing and conducting induction trainings for new employees.
Closely monitor and support new employees during their orientation period
Compensation and Benefits
Record employees’ compensation and benefits entitlements in the employees’ payroll data
Collect employees’ health insurance cards and distribute to employees’
Track any overtime claimed by employees’
Manage time and attendance administration
Maintain all data / information relating to employees’ leave, overtime, attendance and advances
Learning and Development
Receive and codify in record offers from 3rd parties on learning and development actions and trainings
Assist HR Manager towards the preparation of trainings either internally delivered or provided by an external provider with an emphasis on the logistics (invitations to participants, training documents printouts, communicate organizational details with participants, coordinate logistics with external providers, coordinate booking of training venues, ensure training visuals and materials are in venue-proper projector output, presence of flipcharts if requested- and oversee the F&B arrangements for training events as requested).
Performance Management and Practicing Innovation
Assist in the Group’s performance management process by collecting and filing relevant documents.
Administer, organize, and coordinate Group’s performance management programs to ensure employee understanding of performance measures, job expectations, clarity of competencies, objectives and performance results.
As part of Performance Management process assist the logistics of employee recognition in collaboration with HR Manager, including announcements and input of recognition awards data into the HR Management system
Participate effectively in the company’s performance management system including seeking feedback from supervisor on positive areas and areas of improvement.
Be an effective contributor in the half year review and annual performance review and personal development meeting with HR Manager
Assume initiative to contribute individual creative ideas that would possibly impact in four specific areas in the department or the organization : the improvement of processes, enhance service quality, optimisation of costs or potential generation of new revenue streams
Disciplinary and Grievances
Support the management for disciplinary and grievance issues
Enforce all disciplinary and grievance actions as per the HR Policy
Prepare disciplinary documents as per instruction from HR Manager
End of Employment
Coordinate the end-to-end exit process for exiting employees
Arrange exit interviews with all employees who are resigning (as required)
Develop and maintain an Exit Checklist Form and ensure that all company owned assets are returned at end of employment for all employees’
Bachelor’s degree in Human Resources or relevant field
Certification / training in HR Management
Minimum of 5 years of experience in the Middle East region, with at least 2 years in a supervisory level.
International restaurant or hotel chain experience is considered preferable
Experience in delivering successful HR support
Demonstrable ability to deal with difficult and challenging situations
Knowledge of HR functions (Compensation & benefits, recruitment, training & development etc.)
Strong understanding of UAE employment and related legislation
Proficient in MS Office; knowledge of HRMS is a plus
Outstanding organizational and time-management abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making aptitude
Strong ethics and reliability
Solid time management skills
Fluent in English (written and verbal)