Your responsibilities :
Lead and guide your team with the highest possible aspirations. To get the best out of your colleagues. You use your strong passion for coaching and mentorship and you excel in helping others grow continuously.
Mentor and coach UX designers of varying experience levels; Create plans with team members to augment skills and expand career opportunities.
Together with our Product leadership team, help to shape and drive our product strategy and vision.
Partner with product leaders and engineering leaders to ensure projects are well-defined, provide high business value, and are successfully executed.
Work with Product to stay on top of roadmap and long-term vision and support designers in executing and iterating on that vision.
Drive a user-centered design approach to influence the product direction.
You will collaborate across teams (flights, hotels, platforms, etc.), departments (product, engineering, marketing, etc.
and channels (call centre, retail, digital) for discovery and delivery of solutions.
You will work with OKRs to achieve ambitious objectives for the Company, and improvements of your UX & Design Chapter.
Set goals and metrics against the OKR and company KPIs. Measure and report on these goals and metrics.
Close collaboration with product owners, stakeholders and the development team to define problem statements, success metrics and facilitate a shared understanding on the solutions.
Host workshops, design sprints and discovery methods such as prototyping to define and test solutions before delivery.
Coordinate with UX researchers in planning and execution of UX research.
Discover, validate and iterate design solutions based on user feedback through UX methods such as prototyping, usability testing, interviews, and focus groups.
Define success metrics, continuously craft A / B tests, analyze results to enable data-driven decisions, and ensuring positive impact in improving the user experience.
Deliver and communicate insights in creative and engaging presentations.
Develop and maintain customer journey (through quantitative and qualitative research).
Delivery (UX / UI / Visual)
Deliver wireframes, journeys, prototypes, visual design for our iOS app, Android app, Progressive Web App (PWA / mweb), Desktop and responsive web.
Align with various other products teams to ensure visual consistency throughout flows.
Ensure design works as comfortably with Arabic as with English.
Maintain our design systems ensuring UI consistency across teams of designers, multiple products and multiple platforms.
Your profile :
10+ years of experience in UX Design with a proven record of successfully shipped consumer-oriented experiences.
5+ years experience in building, scaling and leading design teams. You have previous experience of leading a team of 8+ designers.
You are experienced in the entire product cycle : From UX research, wireframes and prototypes to the final design, implementation and optimization.
You have worked with teams in both discovery and delivery. Experience working with a dedicated team where you had full ownership of the product preferred above agency experience.
Previous experience working in evidence-driven teams using Agile and Scrum methodologies.
Previous experience working in travel / e-commerce a plus.
You have deep experience in the field of UX research : interviewing users, remote UX research, setting up surveys and usability tests as well as interpreting the results.
Able to interpret qualitative and quantitative data into opportunities for improvements. Service design experience is a plus.
You are a strong design leader with a keen sensitivity to typography, composition and flow, as well as experience leading teams working with design systems and patterns.
You have a hands-on mentality and a structured way of thinking.
Excellent communication skills.
What we offer you :
Opportunity to help build and scale infrastructure that will affect 30+ million users across the region
Flat hierarchy and ownership
32 calendar days of annual holidays
Annual flights home
Relocation for international candidates
Great travel deals & discounts
Annual performance bonus