Marriott Hotels ,Marriott International’s flagship brand with more than500 global locations, is advancing the art of hosting so that ourguests can travel brilliantly.
As a host with Marriott Hotels, youwill help keep this promise by delivering premium choices,sophisticated style, and well-crafted details.
With your skills andimagination, together we will innovate and reinvent the future oftravel.
JW Marriott is partof Marriott International's luxury portfolio and consistsof more than 80 beautiful properties in gateway cities anddistinctive resort locations around the world.
JW believes ourassociates come first. Because if you’re happy, ourguests will be happy. It’s as simple as that. Our hotelsoffer a work experience unlike any other, where you’ll bepart of a community and enjoy a true camaraderie with a diversegroup of co-workers.
JW creates opportunities for training,development, recognition and most importantly, a place where youcan really pursue your passions in a luxury environment.
Treatingguests exceptionally starts with the way we take care of ourassociates. That’s The JW Treatment™.
Operate and maintaincleaning equipment and tools, including the dish washing machine,hand wash stations pot-scrubbing station, and trash compactor.
Washand disinfect kitchen area, tables, tools, knives, and equipment.Ensure clean wares are stored in appropriate areas.
Use detergent,rinsing, and sanitizing chemicals in the 3-compartment sink toclean dishes. Inspect, pull, and stack cleaned items, send soileditems back for re-scrubbing and re-washing.
Rack and spray allracked items with hot water to loosen and remove food residue.Sort, soak, and wash / re-wash silverware and breakdown dirty bustubs.
Empty and maintain trashcans and dumpster area. Clean and mopall areas in assigned departments. Dispose of glass in the propercontainers.
Break down cardboard boxes and place them and otherrecyclables in the recycle bin.
Follow all company andsafety and security policies and procedures; report maintenanceneeds, accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Protect companyassets. Speak with others using clear and professional language.
Develop and maintain positive working relationships with others;support team to reach common goals. Ensure adherence to qualityexpectations and standards.
Move, lift, carry, push, pull, andplace objects weighing less than or equal to 50 pounds withoutassistance. Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting,pulling, and stooping. Perform other reasonable job duties asrequested by Supervisors.
SCOPE / BUSINESS CONTEXT
AFull Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 0
Titlesof Direct Reports N / A
Experience : 2-3years
N / A
The following are specific responsibilities andcontributions critical to the successful performance of theposition :
Followappropriate personal hygiene procedures to ensure food served toguests is safe for consumption, including disinfecting hands priorto handling food and wearing a hat / hairnet and properfootwear.
Report maintenance issuesimmediately to appropriate personnel (i.e., management ormaintenance).Food Safety
Clean and disinfecthigh risk areas appropriately
Maintain a highstandard of personal hygiene and only attend duty in a fulluniform
Aware of dilutions of chemicals andhow to use them
Maintain up-to-date knowledgeof company Food Safety Programs within assigned area ofresponsibility, as well as Dubai Municipality standards.
Be aware of storage of chemicals and nevercross-contaminate with them.
Able to checkchemical concentrations
Operatecleaning equipment and tools to ensure only clean and sanitaryitems are used in the kitchen, including operating the dishmachine, pot-scrubbing station, and trash compactor.
Organize cleaning chemicals and supplies and ensure theyare stored appropriately and kept separate from foodproducts.
Keep hand wash stations maintained(for example, supplied with soap, towels, step-on trashcan, gloves,and proper signage) and fully functional.
Follow and ensure compliance with sanitation and cleaningprocedures and pest control guidelines, reporting pest controlissues to appropriate personnel.
Wash anddisinfect kitchen area including tables, tools, knives, andequipment to ensure sanitary conditions and meet the departmentalstandards, including using sanitizers required by healthdepartment.
Kitchen Tools& Equipment
Ensure proper and safe handling and storage of equipment,returning equipment to appropriate location.
Ensureclean wares are stored in appropriate areas.
Clean the dishwashing machine, including removing trashand spraying the inside of the machine, cleaning and unclogging thespray arms and jets, cleaning the outer surfaces of the machine andtroubleshoot dishwasher malfunctions as required.
Use detergent, rinsing, and sanitizing chemicals in the3-compartment sink at the appropriate levels to clean dishes,ensuring the chlorine levels are between 50 and 100 parts permillion and that the water temperature is sufficientlyhot.
Ensure water temperature, and chemicallevels are appropriate to run the dishwashing machine, and completeproper documentation.
Rack dirty items(silverware, plate ware, etc).
Sort silverwarewith eating surfaces facing up into separate cylinders andwash / re-wash.
Inspect, pull, and stack cleaneditems, send soiled items back for re-scrubbing andre-washing.
Allow cleaned items to airdry.
Spray all racked items with hot water toloosen and remove food residue.
Sort and soaksilverware.
Breakdown dirty bustubs.
Maintenance,Sanitation, and Cleaning Activities
Empty full trashcans, ensuring each can isclean, relined, and covered, and maintain dumpster area.
Clean and mop all areas in assigned departments (e.g.,sink area, shelves and counters in dish room, tops of chemicalbottles, outside of the dish machine, dish room door and walls, buscarts).
Clean and maintain sanitation areasand organize cleaning supplies including hanging up mops andbrooms.
Organize supply rack, including pots,pans, serving spoons, utensils, etc.
Disposeof glass in the proper containers.
Break downcardboard boxes and place them and other recyclables in the recyclebin.
Keep sanitation closets locked andshut.
Safety and Security
Report work related accidents, or otherinjuries immediately upon occurrence tomanager / supervisor.
Follow company anddepartment safety and security policies and procedures to ensure aclean, safe, and secure environment.
NotifyLoss Prevention / Security of any guest reports of theft.
Followcompany, hotel and department policies and procedures.
Follows Marriott International Hotels Limited RegionalOffice policies and procedures
Protect the privacy and security of guests andcoworkers.
Maintain confidentiality ofproprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic,professional and in compliance with company policies andprocedures.
Protect company tools, equipment,machines, or other assets in accordance with company policies andprocedures.
Perform other reasonable jobduties as requested by Supervisors and Management.
Working hours as required to do your job but normally notless than 48 hours per week.
Actively listen and respond positively toguest questions, concerns, and requests using brand or propertyspecific process (e.
g., LEARN, JW Symphony of Service) to resolveissues, delight, and build trust.
Assist otheremployees to ensure proper coverage and prompt guestservice.
Anticipate guests' serviceneeds, including asking questions of guests to better understandtheir needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, andtimely manner.
Engage guests in conversationregarding their stay, property services, and areaattractions / offerings.
Thank guests withgenuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with asmile, eye contact, and a friendly verbal greeting, using theguest's name when possible.
Supplyguests / residents with directions and information regarding propertyamenities, services, and hours of operation, and local areas ofinterest and activities.
Answer telephones using appropriate etiquetteincluding answering the phone within 3 rings, answering with asmile in one'
s voice, using the callers' name,transferring calls to appropriate person / department, requestingpermission before placing the caller on hold, taking and relayingmessages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriateand professional language.
Talk with andlisten to other employees to effectively exchangeinformation.
Supportall co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and / or guests withtact, respect, diplomacy, and confidentiality. Develop and maintainpositive and productive working relationships with other employeesand departments.
Partner with and assistothers to promote an environment of teamwork and achieve commongoals.
QualityAssurance / Quality Improvement
Comply with quality assurance expectations and standards,e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter andlocate work-related information using computers and / or point ofsale systems.
Stand, sit, or walk for anextended period of time or for an entire work shift.
Read and visually verify information in a variety offormats (e.g., small print).
Move, lift,carry, push, pull, and place objects weighing less than or equal to10 pounds without assistance.