Start Your Journey With Us JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Greet andserve the guest in accordance with the JW Marriott’s food and beveragestandards. Display aggressive hospitality with both guests and co-workers.
Takepride in all facets of the service to include quality, appearance, andcleanliness of self and restaurant. Smile is to be a part of the uniform.
SCOPE / BUSINESS CONTEXT
AFull Time position based at JW Marriott Marquis Dubai
CANDIDATE PROFILE Experience :
Minimumof 2-year experience of a similar position within a five star hotel
Minimumlifting 50 lbs.
Abilityto verbally communicate effectively with guests and co-workers.
Pushing,pulling, bending, stooping, upward reaching
Exposureto cleaning chemicals
Prolongedperiods of standing and / or walking
Beable to sing as part of the restaurant concept
Education or Certification :
HighSchool Diploma or equivalent
The followingare specific responsibilities and contributions critical to the successful performanceof the position :
Main Responsibilities :
Followall JW Marriott policies and procedures
Complywith clean as you go policy
Practicesafe work habits at all times
Reportto work on time and in a neat, clean and pressed uniform including name badge,Daily Basics card, pen, pad, bottle opener, lighter and pieces of cork
Reportproblems immediately to a supervisor
Essential Functions :
Setup the restaurant efficiently and accurately, including the tables, bar andanti-pasta / fish counter
Activelyparticipate in daily stand up briefings and taste panels
Ensureknowledge of the Basic of the Day and the Food and Beverage Brand Standards,and ensure these are followed
Handlean assigned station, and leave the floor only after permission from asupervisor
Takeand serve guest orders promptly and according to Brand Standards, sequence ofservice, and sales dialogue
Beaware of any 86 items
Alwaysoffer a choice of sparkling or still water
Checkback after two bites of the main course
Crumbthe table after main course or when necessary
Changethe ashtray after two butts and after putting dishes on the table
Offera refill when a third of the drink is left
Clearempty glasses and dishes as necessary
Serveall beverages in accordance with Brand Standards and Use Records
Answerany guest questions about the menu items, daily specials and beverages,including knowledge of the ingredients, preparation methods and garnishes.
Makeappropriate suggestions to suit guest needs and proactively up-sell items.
Checkfood before serving it to the guest to ascertain that appearance, temperatureand portions are correct.
Operatethe MICROS and Respak system accurately :
Ensureaccurate and informative punching of orders
Haveany voids or adjustments initialed by a supervisor
Enterand update the Respak system accurately, without adding unnecessary profiles
Ensurethe prompt bussing of tables once the guest has departed. Ensure all re-setupsof tables are clean, stain free and accurate, with special attention to detail.
Sidestations must be clean and organized at all times.
Doall necessary set-up and side work assigned.
Eachassociate is expected to carry out, within their capabilities, all reasonablerequests by management. This may involve working in or moving to another Food& Beverage outlet.
OTHER Safety and Security :
Reportwork related accidents, or other injuries immediately upon occurrence tomanager / supervisor.
Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
NotifyLoss Prevention / Security of any guest reports of theft.
Followcompany, hotel and department policies and procedures.
FollowsMarriott International Hotels Limited Regional Office policies and procedures
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
Performother reasonable job duties as requested by Supervisors and Management.
Workinghours as required to do your job but normally not less than 48 hours per week.
Guest Relations :
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assistother employees to ensure proper coverage and prompt guest service.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, and timely manner.
Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
Thankguests with genuine appreciation and provide a fond farewell.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Talkwith and listen to other employees to effectively exchange information.
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance / Quality Improvement :
Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
Physical Tasks :
Enterand locate work-related information using computers and / or point of salesystems.
Stand,sit, or walk for an extended period of time or for an entire work shift.
Readand visually verify information in a variety of formats (e.g., small print).
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.