Retail Manager - Guerlain RETAIL & DISTRIBUTION · Dubai
Chalhoub Group
Dubai, Dubai, AE
منذ 6 يوم
source : WHATJOBS

Welcome to a world of exploration!

For 190 years, Guerlain has explored, innovated and perfected in Fragrances, Skincare and Makeup. Our teams are inspired by creativity, bold initiative and a culture of why not?

  • We are "Explorers by Nature" who preserve, develop and transmit our unique heritage. We boast a rich diversity of talented and committed people who show that luxury and sustainable development are compatible.
  • We do this In the Name of Beauty of our customers, our products and our planet.

    What you'll be doing

    The Regional Retail Manager is responsible for sales objective achievement and outstanding omnichannel client experience across the retail network (boutiques and top 25 doors) in line with international corporate guidelines and in collaboration with local & regional & HQ teams (Merchandising, Marketing, Education, Supply, Digital...).

    Animate Sales Management :

    Forecasting :

    Provide realistic plans and forecasts on sell out performance

    Provide inputs during the construction of Regional & Market budget plans

    Manage new project P&Ls & Validation processes

    Monitoring :

    Manage and take actions to achieve retail sales targets for all stores

    Analyze sell out and propose corrective action plans

    Monitor & report on market trends,competitors in the Country & propose / initiate / take actions

    Ensure reportings for RGM, GM & HQ

    Development :

    Develop a network of strong relationships with key internal and external stakeholders

    Analyse ROC & manage Team allocation per door to constantly improve door productivity

    Collaborate on teams’ Incentive Schemes Structure to be in line with Global Retail Ambitions

    Build a strategy to maximise current and new business opportunities by analysing eventing and Clienteling ROI

    Be Responsible of Retail Excellence :

    Maintain Excellence :

    Monitor Guerlain service codes & attitudes within the retail network

    Ensure the perfect execution of counter events and store animations

    Effectively manage the store teams to ensure full operational compliance

    Relay flagship best practice and amplify at national level.

    Work alongside the education team and Head of Retail & Education in identifying and implementing coaching and development opportunities

    Coordinate the implementation of New Tools / projects :

    Manage all new project openings & renovations

    Lead Mystery Shopping & NPS projects in the region / market

    Ensure the effective recruitment, development, and retention of key talent across the region through the appropriate implementation of company people management initiatives.

    Implement operational execution tools : International Storehandbook, Simplifield

    What you'll need to succeed

    Luxury oriented : excellent notion of luxury customer service

    Sales management experience preferably in beauty retail environment (8+ years) / regional experience is a plus

    Strong in leadership and people management

    Strong affinity for customer service

    Dynamic, ambitious, result-driven

    Intercultural sensitivity is a must

    What we can offer you

    With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

    Our Group offers diverse career paths for those who are extraordinary, every day.

    We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

    To view all our perks and benefits, click here.

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