Specialist - Knowledge Management
UAE, Abu Dhabi,Abu Dhabi
منذ 4 يوم
source : Drjobs.ae

Job Role : Specialist - KnowledgeManagement

Specilist -KnowledgeManagement's will be responsible for :

  • Directly or indirectly participate in the preparation andimprovement of the Knowledge Management process and its policies,procedures and guidelines
  • Ensure operationaldocumentation meets completeness and quality thresholds
  • Help the Service Transition Manager to performperiodic review to the Knowledge Management Process and identifyimprovement opportunities
  • Monitor and reporton Knowledge Management Process performance
  • Help the Service Transition Manager to ensure theKnowledge Management Process and its policies, procedures andguidelines are in place and conduct awareness
  • Follow all policies, procedures and ITILstandards
  • Performing day to day processadministration
  • Responsible for the creation ofknowledge documents
  • Determine the quality andcompleteness of submitted knowledge documents
  • Structure Knowledge documents for optimal use
  • Obtains knowledge from optimal source
  • Makes knowledge available to all business users and ITSupporters
  • Determine the need for knowledgeupdates
  • Background :
  • Advanced level experience in client facingoperational management
  • Advanced levelexperience in ITSM and ITIL
  • Advanced levelexperience creating, analyzing and improving relatedKPIs
  • Advanced level experience in KnowledgeManagement Process
  • Advanced level experiencecreating Knowledge Documents
  • Good Security,Infrastructure and Desktop Management knowledge
  • Qualifications andExperience :

  • Bachelorsin Computer Science, Computer Engineering, Information Technology,Information Systems or equivalent
  • 3-5 Yrs. ofrelevant experience
  • PreferredCertifications / Training :

  • Microsoft Certified Systems Administrator (MSCA : CoreInfrastructure)
  • Red Hat Certified SystemAdministrator (RHCSA)
  • CompTIA A+, CompTIAServer+, CompTIA Sec+ or CompTIA Net+
  • CCNA(Routing and Switching, Security, Datacenter)
  • Cloud Providers (Azure, AWS,Google )
  • Project ManagementProfessional (PMP)
  • ITIL v3 Foundation orhigher
  • SoftSkills :

  • Good verbaland written communication
  • Flexibility andadaptability
  • Attention to details
  • Problem solving
  • Analyticalthinking
  • Accountability andresponsibility
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