Assistant Outlet Manager
Movenpick Hotels & Resorts
Dubai
منذ 6 يوم

Key responsibilities

  • Reporting directly and liaising regularly with the F&B Department Head regarding the outlet’s performance and ensure they are informed of any relevant information or issues.
  • Overseeing the service within the All day dining, mini bar, room service, lobby lounge and meeting rooms, and maintain overall responsibility for maintaining the service quality.
  • Ensure Standard Operating Procedures are achieved and maintained at all times, and are monitored and updated when and where necessary.
  • Be aware of and anticipate guests needs.
  • Ensure the outlet run smoothly on a daily basis & are adequately stocked with all necessary products and equipment.
  • Produce effective duty schedules to ensure manning levels are appropriate and efficient.
  • To promote the Hotel and its facilities to all prospective guests or customers to maximize sales and revenue.
  • Check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner to minimize negative impressions of the hotel.
  • Pro-active in problem solving and work on own initiative to deal with problems and opportunities.
  • Train and develop the team to ensure food & beverage service is to specification, and self and staff cooperate with chefs and other staff and managers to ensure customers’ expectations are exceeded by ensuring service is as smooth and as continuous as possible
  • Monitor cleanliness and hygiene of area
  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations.
  • Set, monitor and control budget for the outlet
  • Plan and implement cost control measures
  • Plan and implement systems to maximize sales and revenue
  • Organize promotional activities
  • Generate and present financial reports
  • Key requirements

  • Experience in the management of a hotel outlet
  • High school degree or equivalent; or relevant work experience.
  • Knowledge of business management principles and practices.
  • Knowledge of basic accounting procedures.
  • Knowledge of cost control procedures.
  • Knowledge of administrative procedures.
  • Knowledge of relevant computer applications.
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