Job Purpose : Provide operational leadership to Emirates SkyCargo Hubs World-wide (including Dubai) to facilitate the projected volume growth and ensure the safe regulatory compliant and cost effective delivery of service and product quality excellence.
Job Outline : - Provide executive leadership to enable delivery of the operational vision and strategic objectives. Build, sustain and improve the core competencies required to establish and enhance the Division’s operational capability network-wide in support of the commercial goals.
Ensure there is no negative financial performance incurred by the EK Group, whilst ensuring adequate resources, both manpower and equipment, are available to effectively deliver the requirements of the current business and new projects.
Monitor and ensure the successful negotiation of GHA Contracts including the associated Service Level Agreements which enable seamless service delivery throughout the Emirates world-wide network to achieve the Divisional business objectives.
Ensure compatibility with the strategic business objectives and that at all times Sky Cargo have the capability to successfully meet growth, profitability and service quality targets.
Based on Emirates growth forecast review and plan future infrastructure requirements for air cargo at the Dubai hub including all special cargo handling capability.
g. Customer Affairs & Service Audit, Outstations, Ground Handling Agents, ensuring that customer needs are met and appropriate service recovery action is taken whenever necessary.
Develop, negotiate and maintain good working relationships with Emirates Corporate Departments and other organisations at Dubai Airport and at airports system-wide.
GDP Specific) : - Monitor and analyze quality targets (KPIs for performance of pharmaceutical product handling, GDP regulation specific).
Also ensure establishment of efficient auditing program.- Manage to stay updated with emerging business dynamics of cargo product handling, including GDP regulations, and its impact on EK.
Also provided necessary guidance to internal stakeholders.Qualifications : Post graduate degree level from an internationally recognized university, with emphasis on business, marketing and sales with a minimum of 15+ years experience in the airline or service industry of which at a minimum of 5 years as a 'functional head' developing and implementing strategies.