Reservations Agent
International Hotel Group
Abu Dhabi, Abu Dhabi, United Arab Emirates
منذ 18 يوم

Competitive pay and lots of great benefits too.

About us

Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.

We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, wed love to give you a warm welcome to the Holiday Inn family.

Holiday Inn is the first of its brand in Abu Dhabi featuring 203 modern and stylish rooms, wide variety of food & beverage outlets -

Indulge in a variety of International flavors at the Silk Route Cafe. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline or visit Hubbly Bubbly, our shisha cafe for a traditional Arabic experience under the stars.

For Sushi lovers, SushiSan offers the sushi as it should be. Grab a Starbucks coffee and pastry to go from Stay Fresh Cafe or enjoy it in our lobby with an outdoor and all in addition to meeting rooms and banqueting facilities.

The hotel is a kilometer away from Abu Dhabi National Exhibition Centre (ADNEC), very close to the diplomatic enclave. The hotel's fitness facilities are located at the top floor, and offer great views of the city.

Besides a well equipped fitness room, Holiday Inn Abu Dhabi offers a pool, and three massage rooms.

Your day to day

As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities.

Specifically, you will be responsible for performing the following tasks to the highest standards :

  • Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  • Produce quotations and written confirmation to all clients
  • Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, guest services, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
  • What we need from you

    Ideally, you'll have relevant educational qualifications with minimum one year similar work experience in with excellent communications skills, written & oral proficiency in English and Arabic.

    Experience in hotel reservation system and their functionalities. You need to be people-oriented and highly passionate about your job with a great level of confidence.

    The right candidate portrays a professional image at all times and posses strong multi tasking and admin skills.

    What we offer

    In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow.

    And because the Holiday Inn Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

    So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and well make sure you'll have Room to be yourself.

    Find out more about joining us today by going to careers.ihg.com We are an equal opportunity employer.

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