The Customer Consultant is responsible for ensuring value and use of solutions / products and for renewal & upsell revenue growth, maximizing customer retention (number of customers) at account base and understanding of researcher needs as they use our or our competitor’s solutions.
In order to be successful, the Customer Consultant will know everything about the life science product portfolio. You will work closely together with the Account Managers to ensure successful renewal.
Close cooperation with the Customer Consultant and the Account Manager is key to drive upsell and cross-sell opportunities.
Important success factors are continuous learning, team work and the sharing of knowledge and experiences between the different team members and sub regions.
And you will also work closely with the Global Customer Service teams to successfully onboard new customers.
Your division / department / area / region
The Research Intelligence team focusses on addressing the needs of the research offices within Universities and research institutions as well as answering keys decision-
makers questions from funding bodies and governmental organizations. The key solutions that we are selling are SciVal, SciVal Analytics, Pure and Scopus for various use cases.
This is a rapidly growing market in which the prospects are gradually gaining more experience and interest. Competition is present but Elsevier s solutions are superior and more comprehensive, providing us with an edge when trying to fulfill our prospects wishes.
The European SciVal team works with a good team spirit, collaborates and likes to keep each other sharp : you will be highly supported in your endeavors but also challenged as we always try to do better.
Hard work and passion will be your daily way of life and you will bring your stone to the edifice. A place to be successful.
More info about the products can be found via :
You will report to the Regional Account Director Europe Research Intelligence based in Amsterdam and the position needs to be based in Amsterdam.
What you should bring