As a Service Designer, you should be familiarwith leading contextual user research and mapping user experiencesand customer journeys as well as with leading co-creationworkshops, generating ideas, and prototyping and blueprintingservice solutions.
You’ll generate ideas, employ creativeways to prototype them in the world, and transition them into realservices. As Also you will have your own client / projectresponsibilities and you’ll manage and deliver projectstogether with other creative team members.
You should possess anatural ability to articulate the criteria of good service designand offer constructive feedback to colleagues.
Your background canvary from design, business, or technology. Responsibilities :
Apply design thinking to understand and solve forproblem spaces throughout product and service life cycles.
Facilitate working sessions with a variety ofstakeholders to get alignment and develop actionable plans.
Strong tendency towards visual thinking using techniqueslike storyboards and sketching to communicate interaction designconcepts.
Partnering with development teams and businessleaders to drive successful implementation of great experiencesonline and offline.
Utilize experience mapping andservice blueprinting processes to develop insights about customerneeds, expectations, pain points, and opportunities.
Collaborate with others to envision and design new servicetouchpoints.
Prototype new service touchpoints withpartners to implement, enable, and scale solutions.
Identify exemplary service patterns and extend to new channels andcontexts.
Measure and evaluate services to extractstories of impact and opportunities for improvement orexperimentation
Producing user scenarios, serviceexperience concepts, blueprints and detailed service design as partof a multi-disciplinary team
Planning and conductingdesign research including ethnographic studies, contextual enquiry,one-to-one interviews, service safaris and heuristic analysis.
Planning and facilitating workshops with clients orcustomers including co-creation, priority ranking, valueproposition, service definition and customer experience mapping.
Continually evaluating and improving Spotless methodsand processes to ensure we are always offering the best solution toclients and their customers.
Using your communicationskills to present customer insights and strategy documentation suchas customer journey maps, storyboards, personas, business canvasmodels and touchpoint maps.
You will be comfortableworking directly with clients and involving them openly in yourprocesses, responding to feedback and championing the needs ofcustomers throughout the project.
High standard ofreport writing, making it easier for clients to connect the dotswith clear communication and actionable recommendations.
Great time management skills and ability to deliver to deadlines.Requirements :
At least 3+ years of relevant experience
Experience as service designer for digital services
Experience with service design tools and methods
Experience in working on a broad range of research andinnovation-oriented projects
Fluency in English
Excellent presentation and communication skills, bothwritten and verbal
Creative and strategic thinkingcapability
Experience in working with creative peopleand environments
Experience with high-level customerengagement
Willingness to travel mobility