Property Coordinator Quality Control
Nationwide Middle East Properties
Abu Dhabi - United Arab Emirates
منذ 15 ساعات
source : HireeJobsGulf

Maintain a professional relation of the owner with the client of his or her property Will be in charge of negotiating contracts with the clients Responsible for answering every prospective resident call performing a prescreen to determine needs and qualifications and forwarding the call to an agent for followup Answer each prospect call to establish initial contact and answer questions regarding specific home Identify the needs of the prospect and provide information relevant to the need Ensures every caller has as positive an experience as possible Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database Maintains call center database by entering information Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems Responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer Monitor inbound and outbound call and emails responses to assess associates demeanor technical accuracy customer service performance and conformity to company policies and procedures Performs call monitoring and provides trend data to site management team Uses quality monitoring data management system to compile and track performance at team and individual level Performs monitors of customer care email responses Participates in customer and client listening programs to identify customer needs and expectations Provides actionable data to various internal support groups as needed Coordinates and facilitates call calibration sessions for call center staff Provides feedback to call center team leaders and managers Prepares and analyzes internal and external quality reports for management staff review Perform other duties as assigned

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