Assistant Club
Intercontinental Hotels Group
Dubai
منذ 15 يوم

Do you see yourself as Assistant ClubInterContinental Manager ?

When you’re a part of IHG, you’re more thanyour job title. And that’s what we love the individual talents, interests anddreams that make you who you are.

Join us and we won’t expect you to conform toany stereotype because we know that a team with different perspectives andpassions can only make us stronger.

At the moment we're looking for Assistant ClubInterContinental Manager to join our energetic and enthusiastic teamof InterContinental Dubai Marina .

The hotel is one of Dubai's five star luxury properties in the heart of thecity with 328 rooms, flexible event space and full service Spa.

With over 30languages and countries represented by the staff, the hotel weaves together aninternational five star presence with Mediterranean charm.

You’llbe responsible for assisting the Front Office Manager in handling guestcomplaints, and follows up on corrective action.

You will be utilizing yourinterpersonal and communication skills to lead, influence, and encourage theteam members to advocate smooth business operations.

You will Serves as a rolemodel to demonstrate appropriate behaviors. You will be responsible to manage everydayoperations, ensuring the quality and standards are meeting the expectations ofthe guests on a daily basis.

Youwill provide Support in handling guest complaints and resolving grievances andconflicts in any occurs. You will also be responsible of implementing the guestrecognition / loyalty programs.

  • You will also assist the team to maximum guestsatisfaction from arrival through departure; ensures that Priority Club membersand other VIP’s consistently receive all benefits, special recognition andservice;
  • Keep up to date and maintenance of repeated guest history system;ensure that all duties are carried out in line with Hotel policy with highstandards;
  • and promote the desired work culture around the five core values ofInterContinental Hotels Group and the brand ethos.

    Qualifications

    Ideally, you'll have aminimum 3 years’ experience in a hotel front office department with aminimum 1 year experience as Assistant Club Lounge Manager with a hands on style, who understands and can deliver onthe expectations of luxury from a guest perspective and demonstratedfinancial results within similar size hotel operation.

    You'll haveexcellent customer relations, problem solving and time management skills, havea working knowledge of hotel property management systems such as Opera andan understanding of point of sales systems such as Micros.

    A passionfor delivering superior results. Preferred candidates will be able todemonstrate a proven track record of results achieved, creativity and theimplementation of new practices.

    With a family of 11brands and more than 5,000 hotels in 100 countries, we’ll give youopportunities to learn new skills and grow your career.

    You can look forward to a highly competitive salary and benefits package. Whatis more, because your career will be as unique as you are, we’ll give you allthe tailored support you need to make a great start, be involved and grow.

    Mostimportantly, we give you Room to be yourself.

    If this sounds like theperfect move for you, apply online now! Get in touch and tell us how you couldbring your passion and your individual skills to IHG.

    In return, you will receive agenerous benefits package and the chance to work with afantastic team of people. Most importantly, we'll give you Room to beyourself.

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