Program and National Test Center Coordinator
University of Maryland University College
Al Dhafra - United Arab Emirates
منذ 5 يوم

SPECIFIC RESPONSIBILITIES INCLUDE :

  • Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
  • Document all student contact through UMUC’s Customer Relations Management System and schedule appropriate follow-up activities
  • Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
  • Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMUC
  • Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling;
  • ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students;
  • and assist faculty in obtaining base access to attend class on their assigned installation

  • Distribute marketing, advertising, and mass media materials at assigned locations when permissible
  • Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
  • Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
  • Participate in UMUC staff meetings, professional development activities and training sessions as required
  • Track and compile monthly statistics and provide reports as needed
  • Maintain appropriate communication with immediate supervisor and other UMUC staff to ensure timely resolution of student issues / escalations
  • Other job-related duties as assigned
  • REQUIRED EDUCATION AND EXPERIENCE :

  • Bachelor’s Degree
  • Background in customer service
  • Able to work in a fast-paced and complex environment with accurate attention to detail
  • Possess basic office management and clerical skills
  • Effective written and verbal communication skills
  • Good interpersonal skills
  • Successful applicants must be able to pass a medical screening, background check and meet requirements for individual logistic support (ILS).
  • PREFERRED EDUCATION AND EXPERIENCE :

  • Applicants with a U.S. valid driver’s license
  • WHO MAY APPLY : Applicants with individual logistical support (ILS) preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-

  • 700, Section III, 7-13. Criteria under which applicants qualify for ILS are : must serve the US Forces exclusively; are not stateless persons;
  • are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

    All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.

    For detailed benefits information, please visit : .

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