As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
Responsible for managing the hotel’s training functions, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.
Analyses training needs of the hotel in general and individual departments, and develop strategies which address needs, presented in the form of a Training Business Plan for the General Manager and Executive Committee for review
Monitors and evaluates training expenditure to ensure hotel cost efficiency and cost benefit
Aligns current training and development programs to effectively impact key business indicators
Anticipates and responds to colleague’s training needs appropriately to create Room to be yourself’ and Room to grow’, keeping in balance with the needs of the hotel and organization.
Makes sure that all appropriate training records are maintained (both manual and computerised) and in compliance with hotel and legal requirements while taking consideration to support the hotel’s green policy.
Acts as a role model to colleagues by living the IHG Winning Ways and brand Service Behaviours, and is responsible to drive the culture through training programs.
Becomes a part of the Quality & Continuous Improvement Team and upholds hotel quality and brand standards compliance process through training, creating awareness and auditing.
Helps colleagues to identify and enhance personal strengths that will contribute success for both personal and company goals.
Develops creative ways to inspire and motivate colleagues to provide guests with a unique experience.
Stays current on market trends and local changes that impact guest satisfaction when sharing training materials with colleagues.
What we need from you
Minimum 2 years’ experience working in a similar capacity in an international hotel establishment.
Minimum Bachelor’s degree qualification in Human Resources, Hotel Administration or equivalent.
Good oral and written proficiency in English Language is a must.
Certification of train-the-trainer is preferred.
What we offer
We’ll reward all your hard work with a great salary and benefits including a housing, transportation, recreation facilities, uniform, great room discount and superb training, and many more!
Join us and you’ll become part of the global IHG family and like all families, all our individual team members share some winning characteristics.
As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives.
You need to show us you care : that you notice the little things that make a difference to guests as well as always looking for ways to improve -
visit www.http : / / careers.ihg.com to find out more about us.