Essential and optional requirements
Guarantees the quality and hygiene of the floor service offered to the client
Is in charge of the management of the floor staff.
She is the "hostess" and ensures the comfort of her guests.
Adopts the right behaviors and attitudes in the spirit of Service ibis Styles and around its values : Modernity, Simplicity, Well-being "
Respects the privacy of the client when carrying out his work
Take into account the habits of regular and / or long-stay clients
Manages customer complaints when they have not been taken care of by his employees
Business technique / production
Guarantees, at all times, the hygiene, the quality of the cleaning, the respect of the service delivery (welcome products .
and the safety of the premises
Ensures that rooms and common areas are constantly clean and pleasant
Supervises room maintenance with technical management
Ensures the quality of service of external service providers (linen rental, cleaning ...)
Coordinate the allocation of rooms with the reception team "
Team management / transversal involvement
Develops its employees by bringing them to their best level of skills and accompanying them in their professional development.
Ensures the involvement and motivation of his team, taking into account everyone's expectations
Manages the work schedule of his team in compliance with social legislation
Ensures the good behavior and irreproachable behavior of the staff under his / her responsibility
Listens, Informs, consults, implicates and empowers his team on the life of his establishment and the network.
Commercial / Sales
Guarantees the quality of the services offered (hospitality products, etc.)
Ensures the client's information on the services offered in the establishment, when requested by the institution
Is the guarantor of the quality of service, respect in every respect the quality promise of the brand "
Manages all expenses related to cleaning and hospitality products
Contributes to the optimization of energy costs
Optimizes the organization of its service by ensuring the adequacy between the workforce and the workload
Ensures the updating of the dashboards (state of the rooms, linen inventory, welcome products ...), analyzes them and sets up action plans "
Hygiene / Safety of persons / Environment
Ensures the respect of the rules of hygiene, cleanliness and security of the goods of the customers
Applies and enforces hotel security rules
Ensures respect for the commitments of the sustainable development policy taken on the establishment (energy saving, recycling, waste sorting ...) "
ibis Styles and its people
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.
Extended multi-skill training designed to create all-round.
Sociability and accessibility
Hotels on the human scale : every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.