A role has arisen for a highly motivated and hardworking individual. The main purpose of this position is to actively contribute to the successful achievement of Hotel’s goals of High Standard Quality Guest Service.
Your key duties will include, but not limited to the following :
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
Register and process check in / out for all VIPs guests efficiently and professionally.
Escort VIP gussets to their rooms.
Update guest information into the computer after a complete check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages, mails and packages are delivered to the guest room.
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
About You :
In order to be considered for this role, you will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English is a must.
About the Benefits :
This position offers a highly competitive salary and package which includes Basic + Accommodation + Transport + Meals + Laundry + Air Tickets + Medical Insurance.