To provide a courteous, professional, efficient and flexible service at all times, following Novotel and Ibis Gate standards of performance, by e-mail, phone or in person
To be entirely flexible and adapt to rotate within different sub departments of the Sales and Marketing Department or any other Department of the hotel as assigned
Fully aware of the ACOR values
Should perform other duties assigned by superior(s).
Involved in developing marketing campaigns to promote a product, service or idea. It is a varied role that includes planning, advertising, public relations, event organization, product development, distribution, sponsorship and research
Liaising and networking with a range customers, colleagues, suppliers and partner organizations
Communicating with target audiences and managing customer relationships
Involved in advertising opportunities and assist DOSM with placing adverts in the local press national or campaigns on the radio
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters, rack brochures, HTMLS
Coordinating with designers (if needed) and printing agencies
Organizing photo shoots if requested & be knowledgeable of Accor photo library
Maintaining and updating customer databases for Marketing
Conducting market research / surveys, actively in marketing intelligence. Monitors competitors activities at all times
Be actively involved in marketing planning and strategies with DOSM
Development and execution of the online marketing activities to drive business
Ensuring constant update of new technologies and strategies to ensure the brand
remains at the forefront of online with the design
Prepare a planning calendar on quarterly basis, promotions and mailer campaigns
Track traffic and movement on Facebook pages of hotels / outlets. Responsible of amending
when necessary , create competitions, uploads pictures, reply back to customers
Responsible to submit weekly marketing report with detailed activities
Main coordinator for Facebook, Twitter, Trip Advisor
Responsible to submit every Monday Trip advisor & GSS comment reports of both hotels
Actively involved in suggesting ideas to enhance traffic in F&B outlets
Regularly review competitive websites in terms of product range, marketing
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.
Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.