Tech Cloud Customer Success Manager
Oracle
United Arab Emirates
منذ 8 يوم

Preferred Qualifications

Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.

Develop long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / renews contract with Oracle.

Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations.

Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.

Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience.

Understanding of various technical architectures and operating systems. Industry experience is desired.

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.

Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.

Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.

Understanding of various technical architectures and operating systems. Industry experience is desired.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle

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