To provide the highest standard of triage support and case management to support gate screening, on-board screening, and inflight medical assistance to Emirates Airline passengers.
To provide the highest standard medical case management advice to outstation based Emirates Airline flight deck and cabin crew.
Job Accountabilities : - Provide appropriate inbound telephone based triage support for passengers pre-departure and escalate to Inflight Doctors.
This includes gate screening and on board pre departure assessments and recommendation of fitness to travel. - Provide appropriate telephone based, triage support for passengers in flight, supporting the inflight doctors, cabin crew in their in-
flight management of medical concerns and emergencies. - Liaise with airport public relations officer to arrange ground transfers and hospital admissions.
May be required to update medical and travel insurers of situation. - Provide case direction to regional third party administrators for outstation medical requirements for cabin crew and flight deck teams.
And accurately document all calls into a case management system. - Work within a fast paced and dynamic environment to provide the highest standard of case management to ensure the best outcome for our passengers in need.
Provide high standard of customer service while engaging with people in crisis situations. Qualifications : Degree of Honours 12+3 or equivalent Experience : -
Paramedical Qualifications or Degree in Nursing or equivalent medical qualification - Case Management experience in medical assistance beneficial Knowledge / Skills : -
Experience in Emergency medical Assistance desirable - Can work collaboratively within a diverse team - Adheres to privacy protocols for sensitive information -
Excellent written and verbal communication skills - Complex problem solving and timely decision making - Ability to work as part of a high performing team -
Good record keeping and adherence to governance - Ability to make good decisions and offer clear direction and guidance under pressure -
Skilled in working in a large multi-cultural corporation advantageous - Motivated and committed to delivering high standards of assistance -
Well travelled We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund.
It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1 Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site.
By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.