Guest Relations Executive
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 30 يوم

Description

About Jumeirah and Jumeirah Restaurants Group - JRG Dubai :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’.

JUMEIRAH Restaurant Group Dubai™ (JRG Dubai) is the restaurant management company for Jumeirah Group. It operates independent restaurants and bars with an amazing selection of culinary delights from around the world in socially orientated venues that appeal to different tastes, appetites and occasions.

Venues include Pierchic, The Agency and The Noodle House, which comprises a portfolio of 23 branches worldwide. JRG Dubai also operates restaurants via management contracts, joint ventures, white label arrangements and franchise agreements.

About the Job :

An opportunity has arisen for a Guest Relations Executive to join Trattoria Toscana team in Jumeirah Restaurants Group. The main duties and responsibilities of this role :

  • Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
  • Provide the perfect first impression with a smile and welcome
  • Allocate and seat guest according to sequence of service
  • Have a full understanding of Operating Procedures and their role within these standards
  • Able to spot a sales opportunity to up sell products and service to existing or potential guests
  • Have full knowledge of all products and is able to confidently give descriptions to a customer
  • Confidently take an order asking all relevant questions linked to sequence of service
  • Able to make simple decisions that affect their own work or the customers' experience in a positive manner
  • Understand and comply with all local licensing laws and to promote responsible service of alcohol
  • Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
  • Be immaculate and presentable and understand the importance of first impressions
  • Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
  • Be organised both personally and professionally
  • Be prepared and ready for service
  • Have good time management skills - report for duty, meetings and training on time
  • Qualifications

    About you : The ideal candidate for this role will have the following experience and qualifications :

  • Have an Tertiary Education or Diploma in Food & Beverage Management
  • Have a minimum of 1 year of international experience working within a free-standing Restaurant
  • Have the ability to work well in a team but is also able to set standards and lead by example at all times
  • Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
  • Additional language skills are a plus.
  • About the Benefits : The position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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