Minimum of 2 years’ experience in Banking sector.
Degree in Business Studies, Finance, Mathematics, Accounting.
Written and spoken English and Arabic.
Technical / Business Skills
Excellent interpersonal, communication and problem-solving skills are essential.
Special Aptitudes(Language, Computer etc.)
Excellent writing and communication skills.
Good knowledge of Excel and Word.
Excellent negotiation skills.
Good Human relations skills.
Job purpose :
To be accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer locations, techniques, collection methods, legal claims, and the selective use of outside collection services.
Key Accountabilities :
The duties of a Collections Specialist include collection calls and / or correspondence in a fast paced, goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support team
Enlist the assistance of of sales and senior management when necessary to accelerate the collection process
Must communicate & follow up effectively with the sales team regarding customer accounts on a timely basis
Processing monthly credit memos and the appropriate reporting