Guest Services Assistant/Executive
Viceroy Hotel Group
Yas Island, Abu Dhabi
منذ 27 يوم

The Guest Services Assistant / Executive (Front Desk Agent) is the main point of contact for our guests from arrival until departure, handling all enquiries throughout their stay in a friendly and efficient manner while always striving to exceed their expectations.

General Responsibilities Include :

  • Gives a warm welcome to our guests upon arrival
  • Takes payments from our guests upon departure and closes their bills correctly
  • Sells rooms to walk-in guests at the highest possible rate
  • Maintains the privacy of our guests and ensures that no guest details are disclosed
  • Updates the PMS timely and correctly with guest information
  • Completes check-in and check-out procedures as per the hotel standards
  • Arranges guest amenities and inspects VIP rooms
  • Interacts with guests in the lobby, directing them to their destinations and assisting them as best as possible
  • Skills / Knowledge Required :

  • Excellent communication skills in English; knowledge of foreign languages is an advantage
  • Energetic and enthusiastic personality
  • Highly customer service oriented
  • Knowledge in Opera PMS
  • Physical Requirements :

  • Excellent personal presentation
  • Qualification Standards :

    Education : Completed secondary school education or equivalent Hotel-related education

    Experience : Needs to have a minimum of one year experience in the Front office department of a five star hotel, ideally in the United Arab Emirates or the Middle East.

    Licenses or Certificates :

    Grooming : All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

    بريدي الالكتروني
    بالنقر فوق "متابعة" ، أوافق على خصوصية وشروط Neuvoo وأوافق على تلقي تنبيهات مهمة عبر البريد الإلكتروني. (الإلغاء في أي وقت) انظر هنا
    استمارة الطلب