Team Leader, Front Office
DUBAI HOLDING
United Arab Emirates (AE), Dubai, Dubai
منذ 34 يوم

Description

AboutJumeirah and the Hotel :

At Jumeirah we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and equal opportunities, employing over 14,000colleagues from over 90 different countries including locations in AsiaPacific, CIS, Central Asia, Western and Eastern Europe, South America, Africaand the Middle East.

MadinatJumeirah TheArabian Resort of Dubai is a magnificent tribute to Dubai’s heritage withtwo grand boutique hotels, Arabian summer houses, the exclusive MalakiyaVillas, over 40 world-

class restaurants and bars, a traditional souk, 3km ofwaterways with abras, the region's leading conference and banqueting centre,2km of private beach, the award-

winning Talise Spa, and the superlative TaliseFitness health club.

About theJob :

Anopportunity has arisen for a Team Leader to join Front Office department in DarAl Masyaf. The main duties and responsibilities of this role :

  • Provideadvice, guidance and support to the butlers in areas of training, quality anddevelopment
  • Evaluateoperations in order to identify training needs
  • Liaiseclosely with Front Office, Housekeeping, Finance, Concierge, Spa and F& B Departments, including PrivateDinning and Stewarding
  • Ensurethe professional and timely communication of training information to relevantcolleagues
  • Updateand maintain guest history files of guests, based on preference observation andservice feedback
  • Ensurea complete shift hand over to other team leaders and coordinate all operationsin the villas, to exceed guest expectations
  • Maintainprivacy and security of in-house guests and ensure smooth operations in theassigned villa cluster
  • Takefull responsibility for operating equipment
  • Activelypresent new ideas and concepts to senior management for possible inclusion andadoption in future training
  • Hasa comprehensive knowledge of the Hotel, including all departments, services andoutlets
  • Ensurethat the butler pantries are maintained and stocked at all times
  • Isproactive within all areas of operation
  • Coordinatewith all the butlers, delegating responsibilities and ensuring continualcommunication and feedback.
  • Communicatewith the division leaders at all times
  • Conductpre-shift briefings and provide support and assistance to all Front Officeoperations
  • Isknowledgeable of all in-room services, amenities and functions and conductdaily standard quality checks
  • Isproficient and knowledgeable in Opera, Hotsos and Micros
  • Immediatelyaction all special guest requirements and requests
  • Builda rapport with guests, facilitating guest recognition, preference feedback andhandle guest feedback efficiently
  • Must be aware of Customer satisfaction indexscores thru JD power and actively participate to improve the scores by adheringto the Step by step’s of check in and check out.
  • Must be aware of Tripadvisor rating, potentialcompetitors and actively encourage all the guest to post a review in order toimprove and maintain ranking.
  • About You :

    The idealcandidate for this position will have the following experience andqualifications :

  • You must have minimum two years experience as Team Leader or a similar role in a 5 star hotel, managing a team (10 or more colleagues) in a multicultural environment.
  • Good command of both spoken and written English
  • Additional language is an added value
  • Outgoing personality with ability to communicate fluently with guests and colleagues.
  • Passion and ability to stimulate ideas and implement them.
  • Must be full of enthusiasm and ability to energize the team.
  • Ability to work on weekends and night shift.
  • You must also have experience in using Opera PMS,Front Office System
  • About theBenefits :

    Thisposition offers a highly competitive salary and package which includes : fullyfurnished shared accommodation, free transport to and from your place of work,uniform, laundry services, meals during working hours, bi-

    annual flightallowance, medical coverage as well as accident insurance, retail and leisurediscounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

    قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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