AboutJumeirah and the Hotel :
At Jumeirah we are committed to encouraging and developing our colleagues in world classenvironments. We value diversity and equal opportunities, employing over 14,000colleagues from over 90 different countries including locations in AsiaPacific, CIS, Central Asia, Western and Eastern Europe, South America, Africaand the Middle East.
MadinatJumeirah TheArabian Resort of Dubai is a magnificent tribute to Dubai’s heritage withtwo grand boutique hotels, Arabian summer houses, the exclusive MalakiyaVillas, over 40 world-
class restaurants and bars, a traditional souk, 3km ofwaterways with abras, the region's leading conference and banqueting centre,2km of private beach, the award-
winning Talise Spa, and the superlative TaliseFitness health club.
About theJob :
Anopportunity has arisen for a Team Leader to join Front Office department in DarAl Masyaf. The main duties and responsibilities of this role :
Provideadvice, guidance and support to the butlers in areas of training, quality anddevelopment
Evaluateoperations in order to identify training needs
Liaiseclosely with Front Office, Housekeeping, Finance, Concierge, Spa and F& B Departments, including PrivateDinning and Stewarding
Ensurethe professional and timely communication of training information to relevantcolleagues
Updateand maintain guest history files of guests, based on preference observation andservice feedback
Ensurea complete shift hand over to other team leaders and coordinate all operationsin the villas, to exceed guest expectations
Maintainprivacy and security of in-house guests and ensure smooth operations in theassigned villa cluster
Takefull responsibility for operating equipment
Activelypresent new ideas and concepts to senior management for possible inclusion andadoption in future training
Hasa comprehensive knowledge of the Hotel, including all departments, services andoutlets
Ensurethat the butler pantries are maintained and stocked at all times
Isproactive within all areas of operation
Coordinatewith all the butlers, delegating responsibilities and ensuring continualcommunication and feedback.
Communicatewith the division leaders at all times
Conductpre-shift briefings and provide support and assistance to all Front Officeoperations
Isknowledgeable of all in-room services, amenities and functions and conductdaily standard quality checks
Isproficient and knowledgeable in Opera, Hotsos and Micros
Immediatelyaction all special guest requirements and requests
Builda rapport with guests, facilitating guest recognition, preference feedback andhandle guest feedback efficiently
Must be aware of Customer satisfaction indexscores thru JD power and actively participate to improve the scores by adheringto the Step by step’s of check in and check out.
Must be aware of Tripadvisor rating, potentialcompetitors and actively encourage all the guest to post a review in order toimprove and maintain ranking.
About You :
The idealcandidate for this position will have the following experience andqualifications :
You must have minimum two years experience as Team Leader or a similar role in a 5 star hotel, managing a team (10 or more colleagues) in a multicultural environment.
Good command of both spoken and written English
Additional language is an added value
Outgoing personality with ability to communicate fluently with guests and colleagues.
Passion and ability to stimulate ideas and implement them.
Must be full of enthusiasm and ability to energize the team.
Ability to work on weekends and night shift.
You must also have experience in using Opera PMS,Front Office System
About theBenefits :
Thisposition offers a highly competitive salary and package which includes : fullyfurnished shared accommodation, free transport to and from your place of work,uniform, laundry services, meals during working hours, bi-
annual flightallowance, medical coverage as well as accident insurance, retail and leisurediscounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.